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Before your cruise - useful information

Our mission at MSC Cruises is to do everything we can to make your holiday as relaxing as possible from the moment you book it to the moment you disembark your ship.

Embarkation on cruise ship

EMBARKATION

Embarkation begins at the check-in time shown on your cruise ticket. Check-In closes one hour and thirty minutes before the ship is due to depart, except for American ports, where Check-In closes two hours before the scheduled departure time.

As a safety precaution, security staff may search guests and their luggage and confiscate any item that the Company considers could risk the safety of passengers or crew members (such as weapons, alcohol, food, diving knives, Swiss army knives, kettles, irons etc.). Such items will be confiscated and not returned.

All guests of the MSC Yacht Club (on board MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia) will find an exclusive check-in area and will be assisted with their luggage by the butler team at the terminal, who will escort them to the dedicated line for priority check-in.

Upon embarkation, Guests should proceed as follows (in the order specified):

a) All luggage should be tagged with the scanned baggage labels, provided with e-documentation prior to arrival at the port.
b) Deliver luggage to the designated staff located at the luggage drop-off area. Luggage will be placed outside the Guest’s cabin.
c) Proceed to the check-in embarkation area with your cruise ticket and all personal travel documents, including passport, required for your cruise.
d) After the document check, Guests will receive their Cruise Card. This is a magnetic card used for payments of all onboard services (such as shore excursions, bar bills, laundry, in-cabin service, spa treatments, etc). For MSC Yacht Club Guests, the Cruise Card is also used to access the MSC Yacht Club area on board.

To activate the Cruise Card, Guests must either register their credit card or debit card at one of the onboard totems, or leave a cash deposit at the Reception - Guest Service immediately after embarkation. Personal cheques are not accepted. The following credit cards can be registered on-board: Visa, Visa Electron, MasterCard, Diners, JCB and American Express. We also accept Visa and Mastercard Debit Cards. Debit Cards are not accepted on cruises in South America and South Africa. Please ensure that your card is activated for international use.
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Travel documents and visas

TRAVEL DOCUMENTS AND VISAS

United States: International travellers who are seeking to travel to the United States are now subject to enhanced security requirements. All eligible travellers who wish to travel to the U.S.A. by air or sea under the Visa Waiver Program (VWP) must obtain an electronic travel authorisation prior to boarding a carrier (ESTA). To check which countries participate in the VWP and for any further information, please visit the website.
All other passengers are kindly required to check with relevant Embassy or Consulate.

Beginning January 21st, 2016, the U.S. Government enforced restrictions for ESTA and Visa applicants, who have visited Iran, Iraq, Sudan, Syria after March 2011.
Please read carefully the official note recently released, available at the following website: LINK

Egypt, Morocco and Gibraltar: For minors travelling to these countries, please consider that the “Birth Certificate with travel abroad authentication” and the “Identity Certificate for children” are no longer considered valid. Children under 15 years of age must therefore: - possess their own passport, or - possess another valid identity document for travelling abroad.
The information provided is up-to-date at the time of going to print; for the latest information and all other questions regarding travel documents and visas, please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities).

Mozambique: Passenger must hold fully valid passport, whose expiry date is at least 6 months after the return date, and a specific visa, which can be easily obtained also onboard our vessel at a cost of approx. USD 30,00, subject to rate of exchange and local fees.

Embarkation United Arab Emirates (Dubai/Abu Dhabi):
The following notes refer to cruises to, from or within the UAE, and transiting Oman. All passports must be valid for at least 3 months on arrival for stays of up to three months. (Please refer to your home country procedures for further information.)

For UAE only:
Passengers holding passports of the following countries do not need a visa prior to their arrival in to the UAE:
Europe : France, Italy, Germany, Holland, Belgium, Luxembourg, Switzerland, Austria, Sweden, Norway, Denmark, Portugal, Ireland, Greece, Finland, Spain, Monaco, Vatican City, Iceland, Andorra, San Marino, Liechtenstein, United Kingdom, Slovenia, Czech Republic, Hungary, Estonia, Cyprus, Romania, Poland, Slovakia, Lithuania, Latvia, Malta, Croatia , Bulgaria.
North America: USA & Canada
Pacific Rim: Australia, New Zealand, Japan, Brunei, Hong Kong, Singapore, Malaysia, South Korea

Kindly note that passengers holding passports of nationalities other than those mentioned above, will need a pre-issued visa for the UAE.
Please consult our offices for more detailed information and about Multiple Entry Visa for UAE issued exclusively for Cruise passengers whose stay in the UAE is limited only to the performance of the cruise.

Processing can take up to 7 working days and sometimes longer, depending on nationality and can be issued only by the appointed agent, other Visas issued by other Travel Agents could be denied by the Port Immigration Authority. No refund is granted if an application for a visa is made but then rejected by the Authorities.


DOCUMENTS REQUIRED FOR A VISA APPLICATION

1. VISA APPLICATION FORM duly completed (one for each per passenger) with all requested information
2. ONE COLOUR PASSPORT-SIZE PHOTO (4.3 cm x 5.5 cm)
3. COLOUR COPY OF PASSPORT (Including Amendment page, if passport includes the names of children)
4. VALIDITY EXTENSION PAGE OF THE PASSPORT (if passport validity has been extended)
5. LAST PAGE OF THE PASSPORT (for Indian nationals only)

Please note that passport and photos must be sent in the form of a JPEG file.

Fee payment should be made by Credit Card or bank transfer (details and a form will be provided by the Agent upon receipt of a visa request) directly to the appointed Agent and before visa processing. In the event of the passenger cancelling the cruise, for any reason, the cost of any visas already applied for will not be reimbursed.

Once visas are granted, the Agent will send them directly to the requester by e-mail. Passengers must print a copy of the visa, which may be considered valid both for flight check-in and for UAE Immigration at the port and airport.

Information concerning visa to Oman:
On arrival in Oman, all cruise passengers will be issued with a 24-hour landing authorization . Any passenger wishing to stay longer than 24 hours in Oman should follow the relevant visa application procedures.
Kindly note that Israeli and Bangladeshi passport holders are not allowed to enter the country during the Omani call. No discrimination will be made against passengers of any nationality with an Israeli visa or stamp evident on their passport relating to previous visits.
For your guidance, please consult the official Oman Government website.

All information provided may be subject to changes and is up-to-date at 1 October 2014. For the most current information please contact the relevant embassies or consulates.

South Africa: Passengers must hold valid passport with 6 months residual validity. Please check with any South African Embassy/Consulate if Visa prior to arrival needed according to your nationality

If you are travelling from/to South Africa with children under 18 years of age, please note that new regulations have recently been introduced. For details, please refer to the following websites:
- South Africa Home Affairs
- Tourism update

For each child, parents must carry an unabridged birth certificate (English/bilingual) issued by an authorised office or agency.
Please contact your nearest South African Embassy or Consulate to have your certificate(s) validated for travel.
Please note that these regulations apply to travellers from all nationalities, including South African passport holders.


For all calls within UK and Ireland:

United Kingdom:
European Community passengers can use own passport or valid equivalent document. French ID cards with automatic extension are considered valid only inside the EU , in case of cruise calling other than EU ports, passport or new ID card required. Please consult our contact center should you require further information.

Passengers from other countries are kindly required to verify with UKBA (United Kingdom Border Agency) if eligible to travel in transit under the Visa Waiver Program or if need to be provided of UK Visa prior to embarkation. In absence of visa prior to embarkation, visit in transit or stay onboard ship during a UK port of call without going ashore is not authorized and guests have to disembark the previous port.
The concession of Visa upon arrival for the selected nationalities is valid only in case of transit within 24 hours. In case of two or more consecutive UK ports, Visa prior to embarkation is mandatorily required.

Ireland:
European Community passengers can use own passport or valid equivalent document. Please consult our contact center should you require further information.

Passengers from other countries are required to check their eligibility about Irish Short Stay Transit Visa Waiver Programme : please refer to website www.inis.gov.ie
In absence of visa prior to embarkation, visit in transit or stay onboard ship during an Irish port of call without going ashore is not authorized and guests have to disembark the previous port.


Turkey:
- If Passport (or I.D. Card) validity date is less than 65 days , holders will NOT be allowed to enter Turkey.
- It is also highly recommended to have minimum 180 day residual validity of Passport (or any other allowed document) for all Country Citizens, even when applying e-visa only through www.evisa.gov.tr. This to allow the system to grant the Visa.
- In case of non compliance of the above a penalty fee of TL 353,10 (appx.USD 160,00 / € 140,00) will be applied directly to the document holder.
This rule is valid also for all passengers in transit in any turkish port ; even though not subject to any Visa procedure.


West Indies/Antilles:

Embarkation/Disembarkation from French Territories:
European Community passengers can Travel with valid ID card (automatically extended French ID card not accepted) ; We strongly recommend to use passport with 3 months residual validity in case of voyage interruption in any of the intransit islands whose only accepted document is passport.

Non European Passengers subject to Schengen Visa have to require the extension of same valid also for the French Overseas Territories.
USA Visa in some cases accepted for embarkation; please refer to Contact Center for further information.

Embarkation/Disembarkation from other territories : passport required. Visa rules applying according to the local Immigration Authorities.


Israel:
Passengers in transit can receive entry Visa upon arrival; for some nationalities Visa costs are charged ; restrictions applying to some nationalities whose entry is charged. Please refer to our Contact Center should you need further information.


Croatia, Montenegro:
European passengers can transit with ID card.

Non European passengers who are not subject to Schengen visa rules can transit just with own passport.
All other non-European passengers with valid Schengen visas are admitted in the concerned countries even without a specific local visa.


Russia:
St Petersburg, Sochi:

Passengers in transit can participate to MSC organized tours and receive entry permission without applying for Russian Visa.


Bulgaria, Romania:
European passengers can travel with own passport. Please refer to our Contact center in case of additional or specific information.
Non European passengers who are not subject to Schengen visa rules can transit just with own passport.
All other non-European passengers with valid Schengen visas are admitted in the concerned countries even without a specific local visa.

Schengen Area Ports:

Please refer to your cruise itinerary :
For cruises completely within Schengen area, valid passport or ID card required for European Community passengers.
All other passenger’s nationalities are required passport and/or Single Entry Schengen Visa.

For cruises including one or more Non Schengen ports, passport and Multiple Entry Visa required unless differently sequenced. Please refer our Contact Center for further information.

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The above information is up to date as of the on-line publishing and may be subject to eventual changes without further notice; it is merely explanatory and non-committing. Please refer to your local authorities (embassies, consulates, etc.) to verify the accuracy of this information and any other detail you may need.

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Travelling with cash

TRAVELLING WITH CASH

Abu Dhabi & Emirates: Cash exceeding AED 40,000 or its equivalent in foreign currency must be declared to airport customs control on arrival and departure.

Europe: EC Regulation 1889/2005 states that: “any natural person entering or leaving the European Community and carrying cash of a value of EUR€ 10,000 or more shall declare that sum to the competent authorities of the Member state through which they are entering or leaving the Community in accordance with this regulation.”

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Luggage

LUGGAGE

Guests are encouraged to limit their checked luggage to two suitcases per person (not exceeding 90x75x43 cm in size and 23 kg in weight per bag), and two pieces of hand luggage per person (not exceeding 56x45x25 cm in size and 23 kg in weight per bag). Prams and wheelchairs are always allowed.
 
On all Grand Voyages (positioning cruises) to/from North America, Caribbean, South America, South Africa and Middle East, the above mentioned guidelines represent the maximum limit allowed per person, provided that, in any case, the maximum amount of luggage in each cabin does not exceed 100 kg and/or 8 pieces among all passengers in the same cabin. Any piece of luggage exceeding the allowance will not be accepted at the check-in. Guests intending to exceed these limits are invited to contact directly or via their travel agents MSC Cruises at the time of booking for any information on how to ship the luggage in excess of the free bag allowance separately via freight or cargo at additional charge.
 
All luggage is to be kept in the cabin, keeping all exits free of any obstacles.
 
Guests are invited to bring the luggage tags necessary for embarkation in their hand luggage and attach them at the arrival at the embarkation port.
 
Valuable luggage travels at the passenger’s own risk. Passengers are advised to carry any medicines, documents and other similar personal belongings in their hand luggage. 


AIR TRANSPORT
International airline baggage regulations subject luggage to size and weight limitations; the relevant allowance should be confirmed at the time of booking. Airlines reserve the right to charge a supplement for excess luggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival.

We recommend personal or airline baggage labels be affixed prior to departure from Australia or New Zealand. Your free baggage allowance will be that shown on your airline ticket. Passengers are advised to check all baggage allowance directly with the air carrier or on airline tickets prior to check in from Australia or New Zealand.

As a safety precaution, security staff may search a passenger and/or his/her luggage and confiscate any articles that the Company considers could risk the safety of the passengers, crew or ship (such as arms, knives, kettles, irons).

On board, staff reserve the right to remove any beverages present in passenger baggage. These will be returned the evening before disembarkation.  Passengers are not permitted to bring unpackaged food on board.

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Clothing

WHAT TO WEAR ON A CRUISE

Travelling with MSC Cruises is a pleasant mix of relaxing moments, parties, dinners, sports activities and shore excursions. So, when packing your suitcases, make sure you include appropriate outfits to suit each occasion.

Casual wear is recommended for life on board ship and for excursions.

For informal evenings, we recommend summery dresses for women and a lightweight jacket for men.

For the Gala evenings the dress code is more formal. We suggest a tuxedo, dinner jacket, or dark suit and tie for gentlemen, and a dressy outfit, formal gown, or cocktail dress for ladies.

We offer daytime and evening Theme Parties, so bring your finest 60s and 70s floral gear to step back in time at the Flower Glory Party, pack white clothing to join the White Party, and don’t forget something green, white and red to celebrate in true Italian style during the MSC Little Italy entertainment.

For sports lovers, gym shoes and tracksuit are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.

We also recommend you bring a pullover or shawl to help with the changes in temperature between the air-conditioned interior of the ship and the deck areas.

For excursions including visits to religious sites we advise that appropriate clothing be worn (covered knees and shoulders, no low-cut tops).
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Health and Medical requirements

HEALTH AND MEDICAL REQUIREMENTS

The passenger warrants that they are fit to travel. Passengers with a condition that may affect fitness to travel must submit a doctor's certificate prior to booking. Passengers with physical or mental disabilities are referred to Clauses 10, 11 15 & 16 of the Booking Terms and Conditions. All passengers should check with their doctor prior to departure from Australia or New Zealand, which vaccinations and/or medication maybe recommended for countries being visited or for their personal requirements.

If you require medication or special cosmetics, please bring an adequate supply. The ship’s medical facility may not always have your specific type or brand on board, nor may it be available at ports of call. For passengers who wear glasses or contact lenses, it is advisable to take an extra pair in case of any loss or damage. Every ship carries a doctor and medical personnel who are able to treat ailments and minor injuries. Medical services are chargeable onboard the ship. MSC Cruises is not in any way responsible for any consequence resulting from a passenger’s inability to travel whether evident or not.

Please note: Cruises calling at Dakar (Senegal) do require Yellow Fever Vaccination or relevant exemption Certificate that has to be sent to us via scancopy in order to submit for approval to both Namibian and South African authorithies. Original has to be kept by owner and taken with passport.

MSC recommends rechecking all requirements with relevant embassies, travel doctors or your own physician prior to document issue for most up to date information. Details provided here are subject to change without notice.

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Health and Medical requirements

VACCINATIONS

Passengers are advised to consult their National Health Service prior to the cruise for information regarding recommended vaccinations. MSC Cruises declines all responsibility for passengers who do not adhere to the recommendations on the prevention of infectious diseases.

Please note: Cruises calling at Dakar (Senegal) do require Yellow Fever Vaccination or relevant exemption Certificate that has to be sent to us via scancopy in order to submit for approval to both Namibian and South African authorithies. Original has to be kept by owner and taken with passport.

Please note: Cruises calling at Durban, Havana, Miami, Fort de France, Dubai/Abu Dhabi also South America cruises Rio de Janeiro, Santos and Buenos Aires do not require Yellow Fever Vaccination.

MSC recommends rechecking all requirements with relevant embassies, travel doctors or your own physician prior to document issue for most up to date information. Details provided here are subject to change without notice.

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Health and Medical requirements

MEDICAL SERVICE

All of our ships have a well-equipped Medical Center, supervised by a doctor and medical personnel. The Medical Center is open at the times advertised in the ship’s Daily Program. Emergency services are available around the clock by calling the Medical Emergency number.
While the range of medications held on board is comprehensive, they may not satisfy your precise personal needs, and for this reason, we always suggest that Guests carry a supply of their own prescribed medicines.

Charges will be made on board for medical services. These charges are displayed in the Medical Center and will be debited automatically to your Cruise Card.

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NEW AVIATION SECURITY MEASURES

Following recent new aviation security measures, passengers flying into or out of the UK and/or the USA are advised to make sure that all their electronic devices carried in their personal luggage, are charged.

During the security examination, officers may also ask that owners power up some devices, including cell phones. Powerless devices will not be permitted onboard the aircraft.

For further details please consult following official USA and UK websites:

www.tsa.gov/press/releases/2014/07/06/enhanced-security-measures-certain-airports-overseas

www.gov.uk/government/news/aviation-security-update

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