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Before your cruise - useful information

Our mission at MSC Cruises is to do everything we can to make your holiday as relaxing as possible from the moment you book it to the moment you disembark your ship.

Embarkation on cruise ship

EMBARKATION

Embarkation begins at the check-in time shown on your cruise ticket. Check-In closes one hour and thirty minutes before the ship is due to depart, except for American ports, where Check-In closes two hours before the scheduled departure time.

As a safety precaution, security staff may search guests and their luggage and confiscate any item that the Company considers could risk the safety of passengers or crew members (such as weapons, alcohol, food, diving knives, Swiss army knives, kettles, irons etc.). Such items will be confiscated and not returned.

All guests of the MSC Yacht Club (on board MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia) will find an exclusive check-in area and will be assisted with their luggage by the butler team at the terminal, who will escort them to the dedicated line for priority check-in.

Upon embarkation, Guests should proceed as follows (in the order specified):

a) All luggage should be tagged with the scanned baggage labels, provided with e-documentation prior to arrival at the port.
b) Deliver luggage to the designated staff located at the luggage drop-off area. Luggage will be placed outside the Guest’s cabin.
c) Proceed to the check-in embarkation area with your cruise ticket and all personal travel documents, including passport, required for your cruise.
d) After the document check, Guests will receive their Cruise Card. This is a magnetic card used for payments of all onboard services (such as shore excursions, bar bills, laundry, in-cabin service, spa treatments, etc). For MSC Yacht Club Guests, the Cruise Card is also used to access the MSC Yacht Club area on board.

To activate the Cruise Card, Guests must either register their credit card or debit card at one of the onboard totems, or leave a cash deposit at the Reception - Guest Service immediately after embarkation. Personal cheques are not accepted. The following credit cards can be registered on-board: Visa, Visa Electron, MasterCard, Diners, JCB and American Express. We also accept Visa and Mastercard Debit Cards. Debit Cards are not accepted on cruises in South America and South Africa. Please ensure that your card is activated for international use.
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Travel documents and visas

TRAVEL DOCUMENTS AND VISAS

Argentina: An AIRPORT Reciprocity Fee of USD 100 per person applies to Australian, USA & Canadian passport holders and is payable on arrival or departure. For passengers arriving or departing from Ezeiza Airport (EZE), beginning 29 December 2012 the fee must be paidonline prior to flight. For passengers arriving or departing from Jorge Newbery Airport (AEP), beginning 1 November 2012 the fee must be paidonline prior to flight. For passengers embarking, transiting or disembarking their cruise in Argentina, beginning 1 August 2013 the fee must be paid online prior to arrival. After these dates failure to produce proof of payment (printed receipt) may result in denied boarding by the airline or transporting company. Online payment website - www.migraciones.gov.ar/accesibleingles

Brazil: Brazil cruises require a Brazilian visa organized by clients before departure from Australia.

USA: Beginning January 21st, 2016, the U.S. Government enforced restrictions for ESTA and Visa applicants, who have visited Iran, Iraq, Sudan, Syria after March 2011.
Please read carefully the official note recently released, available at the following website.

Russia: At time of print if clients did not book a cruise shore excursions in conjunction with their cruise in Russia then a visa with letter of invitation must be organized prior to departure from Australia or New Zealand by the clients. Russia insist on machine-readable passports.

Please note: All passengers must be in possession of a current full passport, valid for the entire period of the cruise holiday with the required correct number of blank pages and must be valid for at least 6 months after the return date to Australia or New Zealand. Certain countries insist on machine-readable passports in particular Russia and the USA. All individual passengers are responsible for reviewing and obtaining any required visas. The Company will collect and hold Australian/New Zealand and Non EU passports in exchange for a receipt. Passengers are required to check with their travel agent or relevant country consulate for full passport and/or visa requirements and details pertaining to all ports of call in plenty of time prior to departure from Australia or New Zealand.

Cuba and Jamaica: Please click here for VISA and Travel Insurance information for Cuba and Jamaica itineraries.

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Travelling with cash

TRAVELLING WITH CASH

Abu Dhabi & Emirates: Cash exceeding AED 40,000 or its equivalent in foreign currency must be declared to airport customs control on arrival and departure.

Europe: EC Regulation 1889/2005 states that: “any natural person entering or leaving the European Community and carrying cash of a value of EUR€ 10,000 or more shall declare that sum to the competent authorities of the Member state through which they are entering or leaving the Community in accordance with this regulation.”

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Luggage

LUGGAGE

Guests are encouraged to limit their checked luggage to two suitcases per person (not exceeding 90x75x43 cm in size and 23 kg in weight per bag), and two pieces of hand luggage per person (not exceeding 56x45x25 cm in size and 23 kg in weight per bag). Prams and wheelchairs are always allowed.
 
On all Grand Voyages (positioning cruises) to/from North America, Caribbean, South America, South Africa and Middle East, the above mentioned guidelines represent the maximum limit allowed per person, provided that, in any case, the maximum amount of luggage in each cabin does not exceed 100 kg and/or 8 pieces among all passengers in the same cabin. Any piece of luggage exceeding the allowance will not be accepted at the check-in. Guests intending to exceed these limits are invited to contact directly or via their travel agents MSC Cruises at the time of booking for any information on how to ship the luggage in excess of the free bag allowance separately via freight or cargo at additional charge.
 
All luggage is to be kept in the cabin, keeping all exits free of any obstacles.
 
Guests are invited to bring the luggage tags necessary for embarkation in their hand luggage and attach them at the arrival at the embarkation port.
 
Valuable luggage travels at the passenger’s own risk. Passengers are advised to carry any medicines, documents and other similar personal belongings in their hand luggage. 


AIR TRANSPORT
International airline baggage regulations subject luggage to size and weight limitations; the relevant allowance should be confirmed at the time of booking. Airlines reserve the right to charge a supplement for excess luggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival.

We recommend personal or airline baggage labels be affixed prior to departure from Australia or New Zealand. Your free baggage allowance will be that shown on your airline ticket. Passengers are advised to check all baggage allowance directly with the air carrier or on airline tickets prior to check in from Australia or New Zealand.

As a safety precaution, security staff may search a passenger and/or his/her luggage and confiscate any articles that the Company considers could risk the safety of the passengers, crew or ship (such as arms, knives, kettles, irons).

On board, staff reserve the right to remove any beverages present in passenger baggage. These will be returned the evening before disembarkation.  Passengers are not permitted to bring unpackaged food on board.

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Clothing

WHAT TO WEAR ON A CRUISE

Travelling with MSC Cruises is a pleasant mix of relaxing moments, parties, dinners, sports activities and shore excursions. So, when packing your suitcases, make sure you include appropriate outfits to suit each occasion.

Casual wear is recommended for life on board ship and for excursions.

For informal evenings, we recommend summery dresses for women and a lightweight jacket for men.

For the Gala evenings the dress code is more formal. We suggest a tuxedo, dinner jacket, or dark suit and tie for gentlemen, and a dressy outfit, formal gown, or cocktail dress for ladies.

We offer daytime and evening Theme Parties, so bring your finest 60s and 70s floral gear to step back in time at the Flower Glory Party, pack white clothing to join the White Party, and don’t forget something green, white and red to celebrate in true Italian style during the MSC Little Italy entertainment.

For sports lovers, gym shoes and tracksuit are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.

We also recommend you bring a pullover or shawl to help with the changes in temperature between the air-conditioned interior of the ship and the deck areas.

For excursions including visits to religious sites we advise that appropriate clothing be worn (covered knees and shoulders, no low-cut tops).
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Health and Medical requirements

HEALTH AND MEDICAL REQUIREMENTS

The passenger warrants that they are fit to travel. Passengers with a condition that may affect fitness to travel must submit a doctor's certificate prior to booking. Passengers with physical or mental disabilities are referred to Clauses 10, 11 15 & 16 of the Booking Terms and Conditions. All passengers should check with their doctor prior to departure from Australia or New Zealand, which vaccinations and/or medication maybe recommended for countries being visited or for their personal requirements.

If you require medication or special cosmetics, please bring an adequate supply. The ship’s medical facility may not always have your specific type or brand on board, nor may it be available at ports of call. For passengers who wear glasses or contact lenses, it is advisable to take an extra pair in case of any loss or damage. Every ship carries a doctor and medical personnel who are able to treat ailments and minor injuries. Medical services are chargeable onboard the ship. MSC Cruises is not in any way responsible for any consequence resulting from a passenger’s inability to travel whether evident or not.

Please note: Cruises calling at Dakar (Senegal) do require Yellow Fever Vaccination or relevant exemption Certificate that has to be sent to us via scancopy in order to submit for approval to both Namibian and South African authorithies. Original has to be kept by owner and taken with passport.

MSC recommends rechecking all requirements with relevant embassies, travel doctors or your own physician prior to document issue for most up to date information. Details provided here are subject to change without notice.

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Health and Medical requirements

VACCINATIONS

Passengers are advised to consult their National Health Service prior to the cruise for information regarding recommended vaccinations. MSC Cruises declines all responsibility for passengers who do not adhere to the recommendations on the prevention of infectious diseases.

Please note: Cruises calling at Dakar (Senegal) do require Yellow Fever Vaccination or relevant exemption Certificate that has to be sent to us via scancopy in order to submit for approval to both Namibian and South African authorithies. Original has to be kept by owner and taken with passport.

Please note: Cruises calling at Durban, Havana, Miami, Fort de France, Dubai/Abu Dhabi also South America cruises Rio de Janeiro, Santos and Buenos Aires do not require Yellow Fever Vaccination.

MSC recommends rechecking all requirements with relevant embassies, travel doctors or your own physician prior to document issue for most up to date information. Details provided here are subject to change without notice.

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Health and Medical requirements

MEDICAL SERVICE

All of our ships have a well-equipped Medical Center, supervised by a doctor and medical personnel. The Medical Center is open at the times advertised in the ship’s Daily Program. Emergency services are available around the clock by calling the Medical Emergency number.
While the range of medications held on board is comprehensive, they may not satisfy your precise personal needs, and for this reason, we always suggest that Guests carry a supply of their own prescribed medicines.

Charges will be made on board for medical services. These charges are displayed in the Medical Center and will be debited automatically to your Cruise Card.

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NEW AVIATION SECURITY MEASURES

Following recent new aviation security measures, passengers flying into or out of the UK and/or the USA are advised to make sure that all their electronic devices carried in their personal luggage, are charged.

During the security examination, officers may also ask that owners power up some devices, including cell phones. Powerless devices will not be permitted onboard the aircraft.

For further details please consult following official USA and UK websites:

www.tsa.gov/press/releases/2014/07/06/enhanced-security-measures-certain-airports-overseas

www.gov.uk/government/news/aviation-security-update

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