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During the cruise - useful information

Our mission at MSC Cruises is to do everything we can to make your holiday as relaxing as possible from the moment you book it to the moment you disembark your ship.


Satellite Internet Access

If you are an avid Internet user, you can continue surfing the web during your cruise by connecting to the Internet with your laptop or PDA.

Just connect to the ship’s network, available via a wireless connection in all common areas of the ship; on all the ships of Fantasia and Musica Class the wireless network is also available in all cabins and suites; on some specific cabins of Lirica Class* you can connect to the internet using the cable available from the Information Desk, following the instructions provided on the home page to register. To access the hot spot service, just select the amount of credit you require and it will be charged directly to your on-board account. It is also possible to rent a limited number of laptop from the Information Desk (only on the ships of Fantasia Class). For MSC Yacht Club Guests, this service is available on all Fantasia class ships free of charge from the Concierge Desk (also in this case there’s a limited number of laptop).

Internet access via satellite is a significantly different Onboard Internet access is not guaranteed at all times due to the nature of satellite communications, which are subject to occasional disruptions due to weather patterns and location.

Accessing E-mail and the Internet in the middle of the world’s oceans is a triumph of cutting edge satellite technology. Our investment into this technology matches some of the most prestigious companies in the world, but even so it cannot be as fast as your home broadband. This is because the data must be transmitted over a slower wireless signal to satellites 22,000 miles above the Earth, which then bounce the data back down to the exchange. At home the data is sent down your fast cable connection to your local exchange, just around the corner from your house. We are continually reviewing our investment to secure you as fast a connection as possible and challenge fjords, glaciers and other grand geographical locations, to provide you with as seamless and consistent a service as possible.
Details and offers available will be posted on the Daily Program.

*The service is available only on the Suites of the decks 10 and 12 onboard MSC Lirica, MSC Sinfonia, MSC Armonia and the Balcony and Suites of the decks 9, 10 and 12 onboard MSC Opera.

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Internet cafe'


Your Cruise Card will also allow you to access the Internet. At the Internet Café you can stay connected with the world by using the Internet browser, just like you would at home. The service is subject to the rates displayed on board. Internet performance onboard the Ship is not like a broadband connection ashore. It relies on satellite links and therefore may at times be significantly slower. It may also be interrupted by interference or bad weather conditions.

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Dining times - restaurants and buffets


Dining times are based on the geographical location and itinerary of the ship and are indicated in the Daily Program.

Breakfast is served in the ship's restaurants and at the on-deck buffet.
Continental breakfast from Room Service is delivered to cabins on request on all mornings except the day of disembarkation. This service may be requested using the doorknob order form provided in the in-cabin directory or by calling the Reception desk.

Lunch is served in the restaurants and at the on-deck buffet.

Grill is open at the on-deck Buffet from noon to midnight on MSC Splendida, MSC Fantasia, MSC Divina. Also Pizzeria is open at the on-deck Buffet during this time except for MSC Divina that close around 6:00pm.

Afternoon snacks are served at the on-deck Buffet.

Dinner is served in the restaurants in two sittings.

Alternatively to the seated restaurant the Buffet is opened also for Dinner, offering to our Guests an "Alternative Dining" option, in addition to dining option already available. 

Midnight snacks are served at the on-board Buffet.

The opening hours can be found in the Daily Program.

MSC Cruises has also recently introduced more flexible opening times for the buffet service, with buffet restaurants across the fleet now open non-stop for 20 hours a day, from 6:00 until 2:00. 

In addition to the Buffet alternative dining, kindly note that also the Pizzeria will be available for free (and Kebab, where in place) as follows: 

Opening: 1 hour after starting 1st seating

Closing: 1 hour after starting 2nd seating

The Pizzeria will be open for Dinner during Gala Evenings

Dining reservations at speciality and à la carte restaurants (where available) may be made with the Maitre d'Hotel or your Dining Room Waiter.

• Authentic "wild west" cooking and atmosphere is provided at the Tex-Mex restaurants El Sombrero (MSC Fantasia), Santa Fe (MSC Splendida) and Sacramento (MSC Divina).

• For an authentic oriental evening, the Asian Fusion restaurants Shanghai (MSC Orchestra), and Oriental Plaza (MSC Magnifica) offer a variety of sushi, Chinese, Japanese, Indonesian, Indian and Thai dishes, while the Galaxy panoramic à la carte restaurant (MSC Divina) provides delicious Mediterranean fusion cuisine and the Kaito Sushi Bar (MSC Poesia and MSC Musica) serves the richest selection of sushi, sashimi, tempura and teriyaki.

• An elegant atmosphere and Italian style are the essence of our à la carte restaurants, the 4 Seasons (MSC Orchestra), Il Giardino (MSC Musica), L'Obelisco (MSC Poesia) and L'Oasi (MSC Magnifica) where a simple meal becomes a great culinary experience.

Dining reservations at speciality and à la carte restaurants (where available) may be made with the Maitre d'Hotel or your Dining Room Waiter.

All MSC Yacht Club guests (on board MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia) can enjoy a round-the-clock room service menu. Throughout the day, they will be offered a vast choice of snacks served by butlers in the Top Sail Lounge and The One Pool. A fully dedicated restaurant is also available with free choice of dining times and a first class menu designed to satisfy even the most discerning palate. In addition and exclusively for MSC Yacht Club guests, traditional English Tea will be served daily in the Top Sail Lounge each afternoon.


Most special diets can be catered for on board, but only if requested at the time of booking.

Kosher menus are available if requested at least two months before the departure, while Halal products are available upon request excluding itineraries in the Caribbean area.

MSC Cruises works closely with the Associazione Italiana Celiachia (Italian Celiac Association) to provide gluten-free menus in the main restaurants of MSC Divina, MSC Splendida, MSC Fantasia, MSC Magnifica, MSC Musica, MSC Orchestra and MSC Poesia, cruising in the Mediterranean and in Northern Europe.

On MSC Preziosa*, MSC Lirica, MSC Opera, MSC Sinfonia and MSC Armonia, guests can find pre-packaged gluten-free products such as snacks, biscuits, croissants, sponge cakes and muffins.

*Once MSC Preziosa is launched, we will initiate the ratification process that will allow us to offer gluten-free menus on this ship as well. The process is expected to take around 3 months. 


Not only our exquisite gourmet dining but also our bars can be considered a "journey within a journey". The beverage offering on board the MSC Cruises fleet is the fruit of careful selection and hard work by a team of experts who are passionate about their job. In order to offer our clients a unique and memorable drinks experience, we have developed 10 different themes: 
• Coffee Bars, where guests can enjoy the atmosphere of an authentic Italian café.
•  Cigar Rooms, offering a range of fine spirits that is matched by the elegance of the surroundings and that will satisfy even the most sophisticated connoisseur.
• Martini Bars, featuring an exclusive selection of Martinis, presented with flair by our personnel, who display their Martini-shaking skills at the guests‘ tables in the lounge.
• Beer Bars, with over 20 labels, so beer lovers from around the world can find their favourite lager, ale or stout, as well as flavoured beers and cider.  
• Jazz Bars, for which we have created a special range of "made to measure" drinks.
• Customized drinks menus have also been prepared for our Sports Bars, Vitamin Bars, Wine Bars, Spa Bars, Tex-Mex Restaurants, Oriental Restaurants, Galaxy Restaurant and, naturally, for the MSC Yacht Club.

For wine lovers, we have created three different lists: first, a selection of 140 wines for the standard restaurants, designed to satisfy the requirements of our international clientele; secondly, a list for the Wine Bars comprising 90 highly characteristic Italian and international labels; and thirdly an exclusive selection for the MSC Yacht Club.

All food, drink and related services not included in the cruise price shall be paid at the end of the cruise. A 15% bar service charge will be added and detailed in the final bill. No tips are therefore requested for bar and dining room staff.

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Smoking Policy


MSC Cruises respects the needs and desires of all guests and have considered carefully the preferences of those who smoke and those who do not. In line with global standards, smoking areas are generally fewer than non smoking areas. Smoking is freely permitted in areas specifically indicated throughout the fleet (selected mainly because of increased or modified air extraction.)

Smoking is permitted in several designated bars on each ship and on one side (indicated by signage) of the principal outer pool deck areas, where ashtrays are provided. Smoking is not permitted in any food service areas (buffets and restaurants), medical centre’s, child-care areas, corridors or elevator foyers, areas where guests are assembled in groups for safety exercises, disembarkation or tour departures, public toilets or in bars directly near areas where food is served. Smoking in all cabins is highly discouraged and because of specific and proven risk of fire, smoking on all cabin balconies is not permitted at any time. Guests are advised by the Cruise Director and in the daily program to avoid throwing cigarette butts over the side of the ship, where they could be blown back on board and start a fire.

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Shops and services on board


A wide selection of goods and products are available from the Duty and Tax Free shops* on board: clothing, beauty and perfume items, bags and leather items, jewelry, film and photographic equipment (MSC Photo), glasses, lotions, tobacco, spirits, as well as MSC logo's products. Alcohol purchased at the ships shops will be kept by the ship and you will be issued with a receipt.

The night prior to the vessel's disembarkation, cabin attendants will deliver it to your cabin. MSC Yacht Club guests (on board MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia) can enjoy private shopping opportunities during or after hours, exclusive viewing of selected jewelry in their suite, with personalized delivery of purchases to their suite.

*Depending on the itineraries and subject to applicable legislation.


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sunbeds on cruise decks


Sunbeds are available at no charge to passengers. They cannot be booked, and guests are kindly requested not to occupy deckchairs and sunbeds with personal items during any long absences. Beach towels are available around the swimming pools. These should be returned after use. Unreturned pool towels may be charged to the onboard accounts of guests.

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daily program delivered to cruise cabin


Each evening the daily onboard program will be delivered to your cabin, placed at the foot of your bed. The program provides a coverage for the next 24 hours including events, activities on offer, movies, shows, meal hours, port information, shore excursion arrangements, service hours, navigation news and disembarkation information for all ports and departure time for port calls. It is highly recommended guests consult this program for all up to date onboard information.

INFORMATION DESK – our multilingual team are on duty to provide assistance and information as requested. 

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Entertainment and Fitness


During the cruise there may be bridge, table tennis, tennis, volleyball and shuffleboard* tournaments, pool games, song festivals, treasure hunts, quizzes, fancy dress parades, beauty contests and many more activities. Spectacular international shows will take place in the theatre and professional musicians will entertain you in all the lounges of the ship. (By prior arrangement with the Cruise Director, some onboard musicians may be hired for private functions.) 

* Except onboard MSC Magnifica

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Entertainment and Fitness


Onboard our ships you will find a lavishly appointed wellness centre just moments away from your cabin: the MSC Aurea Spa, where you will be pampered by a vast range of health and beauty treatments developed exclusively for MSC Cruises.

All ships have hair and beauty salons, a sauna and massage suite. Prices are published on board.

With MSC Cruises, getting fit and staying in trim is great fun as well as being good for you. Our gymnasium offers a comprehensive range of equipment for all keep-fit programs.

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Entertainment for Kids


We give special care and attention to children. Dedicated entertainment and activities are arranged for children from 3 years of age in the Children's Centre.
Children's programs, divided into specific age groups, are printed daily and available in the Mini Club.
Children's entertainment is organized into four distinct age categories:

• Mini Club, for children from 3 to 6 years;
• Juniors Club, for children from 7 to 11 years;
• Young Club, for children from 12 to 14 years;
• Teenagers Club, for young guests from 15 to 17 years.

All entertainment activities, both for younger guests and for adults, are conducted in all onboard languages to cater for all needs. Children’s activities are not restricted to the Mini Clubs and may take place outside, in the Teen Disco or around the pools.
The Mini Club remains open at all ports of call to provide supervised activities and entertainment for children aged 3 years and over whose parents or guardians have chosen an MSC excursion. What’s more, adults booking an excursion that keeps them away during lunch can rest assured their children will be accompanied to the buffet by members of our entertainment team. Parents and guardians are kindly invited to present their excursion ticket at the Mini Club the day before the excursion.

Parents are asked to prevent their children from roaming the ship unaccompanied.
Please note that no babysitting service is available.

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Shore excursions


Shore excursions offered by MSC Cruises either for pre-purchase or during the cruise are optional and provided by independent third party contractors. Shore excursions may be booked via our office prior to your cruise departure and issuance of cruise documents or onboard the ship, surcharges apply. Once confirmed shore excursions are non changeable and strict cancellation fees apply prior to departure. Any amendments or cancellations during your cruise, by the cruise ship or shore excursion operator will be refunded.

If shore excursions have been pre-purchased before departure from Australia or New Zealand, copies of voucher with letter of cancellation explanation must be retained and you or your agent must lodge these documents with our office upon return to obtain the refund. No-show or change of mind is non-refundable. In case of illness, a medical certificate issued by the doctor on board is required to qualify for compensation. The refund will be applied on an individual basis. Shore excursions are conducted based on minimum or maximum passenger numbers and language requirements. If by any chance, only the minimum number of passengers is booked for an excursion, groups of passengers of different nationalities and/or languages maybe required to travel together in the same coach. Some archaeological sites charge supplements for the usage of videos and cameras. These extras are not included in excursion prices, full details will be given onboard. Passengers are requested to wear appropriate clothing for visits to religious sites (covered knees and shoulders, no low cut tops).

For beach tours, swimming towels and bathing suites are required to be taken. MSC Cruises is not responsible for any changes to the program resulting from local holidays, days that sites are closed and/or any other local events that completely or partially prevent the original itinerary. Unless otherwise stated shore excursions will be conducted by coach. MSC Yacht Club guests (on board MSC Preziosa, MSC Divina, MSC Splendida & MSC Fantasia) can contact their concierge and enjoy personalized land excursions via chauffer-driven limousines, hire car or mini bus at a surcharge price subject to reservation and availability at time of booking. MSC Cruises advises that excursion itineraries and prices are subject to change due to cost variations and contingencies without prior notice by MSC Cruises. All air, land, package and additional travel services must be booked and confirmed prior to final payment and receipt of travel documents.

No bookings for shore excursions will be accepted three weeks prior to departure from Australia or New Zealand. Shore Excursions booked after final payment and prior to three weeks before departure and after travel documents are issued will incur a AU or NZ $55 per amendment fee per booked service.

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Pre and post cruise stay


For information regarding pre and post cruise hotel options, please see our Hotel Packages page

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During your cruise, you will meet staff throughout the ship who provide you
with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment onboard. For your convenience MSC Cruises will automatically add a daily Hotel Service Charge to your shipboard account, based on your chosen itinerary and the number of days for which the services are actually provided. The Hotel Service charge serves to ensure we maintain the highest quality standards of service to our guests. The daily amounts below have been calculated with this in mind and cannot be modified. However, should you wish to remove any of the daily Hotel Service Charge in the unlikely event that you do not receive satisfactory service, you may do so by contacting the Guest Relations Manager on board.
If you wish, the daily Service Charge for your cruise can be added to the price of your cruise at the time of booking, rather than added to your onboard account during the cruise. Please let your booking agent know if you would like to add the Service Charge to your cruise price.


Mediterranean, Canary Islands, Northern Europe, West Indies, Cuba and Emirates

Adults (14 and over): 8,50 Euro per night
Child (3 and over): 4,25 Euro per night
Child (Under 3): No Service charge applied

MSC Grand Voyages to/from Emirates, Antilles, Canary Island
Adults (14 and over): 8,50 Euro per night
Child (3 and over): 4,25 Euro per night
Child (Under 3): No Service charge applied

New MSC Grand Voyages from Dubai to Australia
Adults (14 and over): $ 10 US Dollars per night
Child (3 and over): $ 5 US Dollars per night
Child (Under 3): No Service charge applied

South Africa cruises:

South Africa Cruises
Adults (18 and over): $ 6 US Dollars per night
Child (3 and over): $ 3 US Dollars per night
Child (Under 3):  No Service charge applied

MSC Grand Voyages  from South Africa (Northbound)
Adults (18 and over): $ 6 US Dollars per night
Child (3 and over): $ 3 US Dollars per night
 Child (Under 3): No Service charge applied

MSC Grand Voyages to South Africa (Southbound)
Adults (14 and over): 8,50 Euro per night
Child (3 - 13 years): 4,25 Euro per night
Child (Under 3): No Service charge applied

South America cruises:

South America Cruises
Adults (12 and over): $ 10,50 US Dollars per night
Child (2 and over): $ 5,25 US Dollars per night
Child (Under 3):  No Service charge applied

MSC Grand Voyages from South America (Eastbound)
Adults (12 and over): $ 10,50 US Dollars  per night
Child (2 and over): $ 5,25 US Dollars per night
 Child (Under 3): No Service charge applied

MSC Grand Voyages to South America (Westbound)
Adults (14 and over): 8,50 Euro per night
Child (2 and over): 4,25 Euro per night
Child (Under 3): No Service charge applied

Caribbean cruises:

Caribbean cruises:
Adults (18 and over): $ 12 US Dollars per night
Child (3 and over): $ 6 US Dollars per night
Child (Under 3): No Service charge applied

MSC Grand Voyages from Caribbean (Eastbound)
Adults (14 and over): $ 12 US Dollars per night
Child (3 and over): $ 6 US Dollars per night
 Child (Under 3): No Service charge applied

MSC Grand Voyages to Caribbean (Westbound)
Adults (14 and over): 8,50 Euro per night
Child (3-13 years): 4,25 Euro per night
Child (Under 3): No Service charge applied

Bar Service Charge

A 15% Bar Service Charge is automatically added to all purchases.

Spa Service Charge

a 15% service charge will be added on all spa services purchased onboard and paid at the end of cruise in the final bill.

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Other services

EXTRA SERVICES (charges apply)

All ships offer hair and beauty salons, sauna and massage rooms, health and wellness centers, state of the art fitness centers, laundry and photographic services, video games, 4D cinema, F1 simulator, bowling alley at a surcharge price. Not all services mentioned are available on all ships. 

Onboard casinos feature slot machines, blackjack and roulette and poker tables. The casino does not accept Cruise Card for payment only cash.

INTERNET: Wireless Internet “HOTSPOTS” service for all ships can be accessed by your laptop or PDA. Connection to ship’s network is available via a wireless connection in all common areas of the ship, or in your cabin, using the cable available from the Information Desk. Charges apply and will be charged to your onboard account. The Daily program offers internet package price offers for great value. MSC Magnifica, MSC Poesia, MSC Orchestra, MSC Musica, MSC Opera, MSC Lirica, MSC Armonia, MSC Sinfonia and MSC Melody offer Internet Cafes at a surcharge rate displayed on the board. MSC Splendida, MSC Fantasia and MSC Divina offer a Cyber library at a surcharge rate displayed on the board.

POSTAGE: Mail can be taken to the onboard information officer who will provide postage (surcharges apply) and pass to local representative for mailing. MSC Cruises will not be held responsible if mail does not arrive or goes missing and no refund will be given.

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The current onboard MSC Melody is 110V AC. The current onboard all other MSC ships is 110V/220V 60 cycles AC. International adaptors including European and USA plugs are recommended to be taken with you as only a limited supply are available from the Information Office.

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Passengers are strongly advised to use the complimentary safety deposit boxes for valuables. Safe deposit boxes are provided in all cabins in all ships (except MSC Melody, where in selected cabins a safe deposit service is provided at reception). If passengers are traveling with expensive camera equipment or video equipment, it helps to carry receipts in order to avoid unnecessary delays in clearing customs. Passengers must ensure they are properly insured.  The Company assumes no responsibility for loss or theft of money or valuables stored in cabins, in luggage or left unattended.

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currency on board


For cruises in the Mediterranean, Canary Islands, Northern Europe, Antilles, and The Arabian Peninsula, as well as southbound Grand Voyages departing from Europe or from/to The Arabian Peninsula, the onboard currency is the Euro (€).

For cruises in the Caribbean, South America and South Africa and Grand Voyages departing from these destinations to Europe, the onboard currency is USD ($).

When you embark and after passport, visa and travel documents have been checked; you will be issued with a “Cruise Card”. This magnetic card acts as your identity card, cabin key and is used for onboard payments for excursions, bar tabs, laundry services, in-cabin services, hairdresser, beauty and spa centers, duty-free stores, photographers and service charges (except the casino which is cash only*) to a central account. To activate purchasing with the cruise card, passengers must either register a current valid credit card or leave a cash sum at time of embarkation. A cash deposit of EUR€150 per person or €250 per family (2 adults and 2 children) per day must be provided.

Personal cheques are not accepted. A daily onboard credit amount will be held in suspense on your credit card to cover expenses; this will not be released until day of departure from the cruise. Once the onboard expenses exceed the Cruise Card amount, a top up will be required for the Cruise Card. At the end of the cruise if the deposit is more than the purchases made, the balance will be refunded to the passenger.

*In the on board casinos, guests may charge up to a maximum of € 2000 per day to their on board bill or as much as the amount available on their Cruise Card, if using a cash deposit.

Travelling with Cash: Abu Dhabi & Emirates: Cash exceeding AED 40,000 or its equivalent in foreign currency must be declared to airport customs control on arrival and departure. Europe: EC Regulation 1889/2005 states that: “any natural person entering or leaving the European Community and carrying cash of a value of EUR€ 10,000 or more shall declare that sum to the competent authorities of the Member state through which they are entering or leaving the Community in accordance with this regulation.”

Teen Card: For children aged 12 up to 17 years parents can also purchase a “Teen Card” per child which also acts as an identity card, cabin key and enables younger guests to enjoy some freedom onboard. The “Teen Card” comes in pre purchased selected amounts of EUR €50.00 or €30.00 per card. Parents just complete a form provided at check-in and hand it to the receptionist in the foyer of the cruise ship. The card will be delivered to your cabin onboard. The teen card is non-refundable; therefore any credit remaining on the card at the end of the cruise will not be reimbursed. Once card is used a new card must be purchased at reception.

Settling Accounts: All accounts are settled the day before the cruise finishes, you may settle the account with cash, travelers cheques or the following acceptable credit cards: Visa, Visa Electron, Mastercard, Diners, American Express and JCB. MSC Cruises does not accept any form of Debit Card. The authorization is required in order to verify that the Credit Card is valid. Accounts can not be settled by personal cheques. Facilities are available on board to purchase local currencies or change travellers cheques (commission charges apply) for use ashore.

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No animals or birds are permitted on board, except assistance dogs licensed to Passengers with disabilities providing MSC Cruises has given its separate consent at the time of booking. The Passenger shall have full responsibility for such dogs.

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No visitors on board


For security reasons, visitors are not permitted on board.

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Most ports of embarkation offer parking facilities for a fee. Please check with our reservations department for more information prior to your cruise.

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Teen Card


For children aged 12 up to 17 years parents can also purchase a “Teen Card” per child which also acts as an identity card, cabin key and enables younger guests to enjoy some freedom onboard.

The “Teen Card” comes in pre purchased selected amounts of EUR €50.00 or €30.00 per card. Parents just complete a form provided at check-in and hand it to the receptionist in the foyer of the cruise ship. The card will be delivered to your cabin onboard. The teen card is non-refundable; therefore any credit remaining on the card at the end of the cruise will not be reimbursed. Once card is used a new card must be purchased at reception.

Please note that:
• The Teen Card cannot be used by teenagers to buy alcohol or tobacco;
• The Teen Card is non-refundable, therefore any credit remaining on the card at the end of the cruise will not be reimbursed.

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Other services

GSM Service

GSM coverage will be available whenever the ship enters international waters, allowing you to make and receive telephone calls and send and receive SMSs.

The cost of the calls is determined by your mobile phone provider’s applicable rates; you will be charged directly by your mobile provider for the calls and SMSs.

For further information please refer to your mobile phone provider under the section Maritime Roaming in order to verify if there are any commercial agreements with TIM/Telecom Italia and relative costs.

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We ask our guests to not throw anything into the sea and to work with us to safeguard the sea, marine life and the ecosystem.

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From July 13th, 2009 MSC Cruises has been supporting an innovative UNICEF program to combat poverty and inequality by helping ensure disadvantaged children in Rio de Janeiro and Sao Paolo gain quality education. Guests are also invited to “Get on board for the children” and make a difference by offering a modest donation of as little as € EUR1.00 per person (or USD$1.50 per person), which will be added to your bill at the end of the cruise. This small offering, valid on all ships in the MSC Cruises fleet, is of course optional.

Passengers may freely decide whether to increase, decrease or cancel it, communicating their decision to the Accounting Office before 22.00 of the last day of the cruise. For your convenience, should you give no indication to change the amount, the sum of € EUR1.00 per person (or USD$1.50 per person) will be automatically debited to your final account. The Accounting Office is at guests’ disposal for further information.

For more information, please read the informational brochure left in every cabin or visit

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