Customer Service

If you would like any assistance, just give us a call!

Our Customer Service staff will be happy to guide you around the website, help you make or change a booking, and provide assistance before or after your cruise. We’re here to help you in any way we can.

Telephone number  

Australia: 1300 028 502

New Zealand: 0508 4278 473

Opening hours 
Monday – Friday 08:00am - 6:00pm  
Saturday 9:00am - 1:00pm

Our Sydney office is closed on the following NSW public holidays:
Christmas Day, Boxing Day, New Year's Day, Australia Day, Good Friday, Easter Saturday, Easter Monday, Anzac Day, Queen's Birthday, Labour Day

Write Us

    Other Contacts

    MSC Cruises Australia

    MSC Cruises Suite 532, 5 Lime Street
    King Street Wharf Sydney NSW 2000
    GPO Box 4541 Sydney NSW 2001

    Call reservations

    Australia: (02) 8076 1000
    New Zealand: 0508 4278 473

    Office hours

    Mon-Fri8.00am - 6.00pm
    Sat9.00am - 1.00pm