Contacts

Questions

• • Brochure & Website

    All prices quoted in the brochure are per person based on double, twin occupancy in either Australian or New Zealand dollars for travel in the lowest season of the cruise itinerary unless otherwise stated. Every effort has been made to ensure the accuracy of the brochure content and/or of the Official Website content however certain changes and revisions may take place after the printing of the brochure and/or the publishing of the Official Website. All inclusions, itineraries, details, pricing and maps are subject to availability and/or change or withdrawal at any time without prior notice.It is recommended to check with the travel agent for the most up to date terms and conditions. “The CARRIER” means MSC Cruises S.A of Geneva, Switzerland.

  • Deposits

    A non-transferable deposit of $350 per person per cruise including children must be received by MSC Cruises (Australia) within five (5) working days or earlier if advised at time of booking to secure your cruise fare. WORLD CRUISE: A 15% non-refundable/non-transferable deposit of total cruise fare is due to secure the world cruise booking. Non-payment of any cruise deposit amounts by time advised will result in automatic cancellation of your reservation and cabin. For Grand Mediterranean or Grand Tours auto cancellation time limits run from the first cruise scheduled date of departure for the full cruise package.

  • Group/Air/Special Packages

    A non-transferable deposit of $600 per person including children or more is required for group packages. Additional deposit amounts and/or final payment maybe required dependent on special packages promoted and will be advised at time of booking.
    All deposit amounts for both general cruise and group/air/special packages are subject to change dependent on special offer or promotion or airline requirements which may arise, details will be advised at time of booking. Non-payment of deposit within five working days will result in automatic cancellation of your reservation.

  • Book Form

    Once booking is confirmed and deposit received a signed and/or completed booking form must be received. For ease please visit www.msccruises.com.au and complete and submit the form online or complete the form in the brochure and fax. The person signing the Booking Form warrants that he/she has authority to accept the sea, air and land Carrier’s conditions and information as set out in this brochure on behalf of all persons named on the Booking Form. All names including middle & additional names must be provided as per current passport.
    Emergency contact details of a person within Australia or New Zealand not travelling with you is required prior to departure from Australia or New Zealand. Once Booking Form is submitted online please email MSC Cruises and advise date of departure from Australia or New Zealand.

  • Balance of Cruise

    For General cruise bookings payment is required 90 days prior to cruise departure or departure from Australia or New Zealand unless special payment or World Cruise conditions apply. Payment can be made by EFT (Electronic Funds Transfer) or Credit Card. MSC Cruises does not apply a credit card surcharge. Please note however that selected credit cards may incur a foreign bank transaction fee, in addition to the payment amount. This fee is not applied by MSC but may be applied by the card issuing institution, depending on the card type being used. As this is not an MSC-imposed fee, unfortunately foreign banks transaction fees cannot be refunded by MSC.

  • Amendment of Booking

    If you amend your cruise booking after receiving confirmation and the non-transferable deposit has been paid, a charge of AU/NZ $100.00 per person per amendment will be incurred. This applies to any change to DATE OF BIRTH at any time once any payments are receipted onto the booking. This cruise amendment fee is in addition to any amendment fees or charges applied by additional travel services, airfares, groups, special packages or third parties.
    
    NAME CHANGE:
    Bella Experience
    Up to 90 days before departure: AU/NZ$100pp
    Additional name changes: AU/NZ$100pp
    Inside 90 days or once final payment is received: Any changes will be charged as per cancellation fees
    
    Fantastica/Wellness experience
    Up to 90 days before departure: One free name change per cruise booking is permitted
    Additional name changes: AU/NZ$100pp
    Inside 90 days or once final payment is received: Any changes will be charged as per cancellation fees
    
    Aurea or Yacht Club experience
    Up to 90 days before departure: One free name change per cruise booking is permitted
    Additional name changes: AU/NZ$100pp
    Inside 90 days or once final payment is received: Any changes will be charged as per cancellation fees
    
    **Discounts are not transferable with name changes.
    
    If second name change is for new person in booking, from first name change then, surcharges will apply. Name changes on airfares, groups, special packages or additional travel services may not be permitted at any time and additional cancellation fees or amendment charges, as well as the cruise cancellation fees, will apply.
    
    CHANGE OF CRUISE DEPARTURE:
    Bella Experience
    Up to 90 days before departure:AU/NZ$100pp
    Inside 90 days or once final payment is received: Any changes will be charged as per cancellation fees
    
    Fantastica/Wellness experience
    Up to 90 days before departure: One free name change per cruise booking is permitted
    Inside 90 days or once final payment is received: Any changes will be charged as per cancellation fees
    
    Aurea or Yacht Club experience
    Up to 90 days before departure: One free name change per cruise booking is permitted
    Inside 90 days or once final payment is received: Any changes will be charged as per cancellation fees
    
    
    WORLD CRUISE CHANGES: No matter which experience is booked no name change, date of birth or date changes will made once at any time complimentary once deposit is received.
    
    ***Should change to booking (including itinerary change) reduce price paid no refund will be provided, should change increase price additional surcharges will be applied. Date changes on airfares, groups, special packages or additional travel services may not be permitted at any time and additional cancellation fees or amendment charges, as well as the cruise cancellation fees, will apply. The new MSC cruise must be booked and confirmed for travel after the original cruise date and be for a cruise within one (1) year of original cruise date

  • Bella experience cruise rates inclusions

    - Accommodation* in air-conditioned cabins serviced daily,  with en-suite bathroom
    - All meals onboard including breakfast, lunch and dinner in selected main restaurants where available or at the self-serve buffet open 20 hours per day with free self-serve coffee, tea and water section, Captain’s cocktail party & Gala dinners. Dining times can be requested at time of booking however are subject to confirmation upon embarkation
    - Daily Program delivered to your cabin showcasing excursions, special offers and events for the next day
    - Port and handling charges 
    - Complimentary use of selected onboard facilities including pools, panoramic gymnasium (from 14 years of age), mini golf, library, whirlpools and sunbeds. Sunbeds cannot be booked or saved with personal items for long periods of time, Broadway style entertainment in the evening and professional musicians will entertain in the lounges of the ship (facilities will vary from ship to ship)
    
    *Selected cabins are obstructed, please check at time of booking. NOTE: whilst cabin numbers are provided they are subject to change until final check-in at embarkation

  • Fantastica experience cruise rates inclusions

    All of the Bella inclusions PLUS:
    
    - Accommodation located on higher decks of the cruise ship
    - 24-hour cabin service with free delivery of continental breakfast when ordered the night before. NOTE: This can not be booked on morning of disembarkation
    - Priority choice of dining times at time of booking with final confirmation upon embarkation. MSC Meraviglia, MSC Seaside, MSC Seaview and MSC Bellissima guests can choose from Early or Late dining at time of booking with all details confirmed at embarkation. Timing will be the same for every night of cruise. NOTE: MSC Armonia, MSC Sinfonia & MSC Opera clients booked in Balcony Fantastica Experience will enjoy myChoice dining for dinner only
    - 50% discount on fitness classes (such as yoga) or Personal Training in Spa Centre (for adults from 14 years only)
    - Master Chef Cooking Classes for children 3 – 11 years complimentary and Chance to Discover a New Language Classes for children 3-11 years, both activities subject to booking confirmation on board the ship

  • Wellness experience cruise rates inclusions

    All of the Bella and Fantastica inclusions PLUS:
    
    - Welcome kit in cabin including T-shirt, shorts, sports towel, Technogym key & bracelet
    - Best cabin availability
    - Complimentary water in bars, main restaurant, buffet and cabin
    - One complimentary sport drink per day from the minibar in the cabin
    - Health check-up with the MSC Doctor (booking required at MSC Aurea Spa)
    - Free access to the Technogym app on the internet only
    - lnbody Analyser test with your personal Technogym-trained Master Trainer
    - Laundry service for your gym wear (limited number of items and selected days and times are advised in Daily Program)
    - Exclusive wellness shore activities (number and type of shore activity focused on wellness will vary dependent on cruise itinerary booked. Clients will be advised at time of check-in)

  • Aurea experience cruise rates inclusions

    All of the Bella and Fantastica inclusions PLUS:
    
    - Priority check-in at embarkation port on your cruise departure date
    - Spacious cabin with complimentary wellbeing products in-cabin, bathrobe and slippers
    - Easy drink Package*
    - myChoice dining in reserved areas of the main restaurant (See Dining page 112 for full details)
    - Inclusive Spa Package (adults only) at Aurea Spa with Spa welcome cocktail, from the spa menu a 60min massage (excludes four hands Bali massage), private Spa doctor consultation, unrestricted use of Thermal Area which includes sauna and spa throughout your cruise
    - Private sun deck (adult access only) on large ships (Top Deck 18); middle size ships (Deck 16 bow solarium) & small ships (Deck 13 bow sundeck) #NOTE MSC Magnifica has a café on the Private sun deck as well. Decks for MSC Meraviglia, MSC Seaside, MSC Seaview & MSC Bellissima are yet to be allocated, please check at time of booking.

    
    

    *The drink package includes draught beers, a dedicated selection of house wines by the glass, selected spirits and cocktails, non-alcoholic cocktails, soft drinks and fruit juices by the glass, bottled mineral water and classic hot drinks (espresso, cappuccino, caffe latte, hot tea). The drinks can be consumed in all onboard bars, as well as the self-service buffet and restaurants, excluding speciality restaurants. A non-alcoholic version is available for kids.

  • MSC Yacht Club rates inclusions

    (available on MSC Preziosa, MSC Divina, MSC Fantasia, MSC Splendida, MSC Meriviglia, MSC Seaside, MSC Seaview & MSC Bellissima)
    
    - Dedicated priority check-in and check-out
    - Accommodation with butler service in Yacht Club suite with fine furnishings, marble bathroom, pillow menu, 24-hour in-suite food menu and twice daily suite service
    - Favourite international newspaper delivered daily to your suite
    - All meals onboard including breakfast, lunch and dinner with free dining choice at the exclusive MSC Yacht Club restaurant, or at Top Sail Lounge or in your suite from a selected menu
    - Exclusive Top  Sail  Yacht  Club Lounge: MSC Yacht Club’s private club at forefront of ship with panoramic views, daily changing menu and traditional English High Tea served daily from 4.30pm
    - Selection of exclusive alcoholic and non-alcoholic beverages in all MSC Yacht Club venues including Yacht Club private restaurant, lounge by the pool and mini-bar in your suite and in main restaurant, 20 hour buffet and bars in main parts of ship.
    - Exclusive The One sun deck with pool, whirlpool spa baths, solarium and bar. Private access to MSC Aurea Spa from MSC Yacht Club
    - 24-hour Concierge Service for booking personalized shore excursions via chauffeur-driven limousine, hire car or mini bus (reservation, availability and surcharge prices apply).
    - Concierge Service for organizing onboard private shopping opportunities day or evening, even after hours with exclusive viewing of selected clothes or selected jewellery in your suite, personalized delivery of purchases to your suite.
    - Access to all sports facilities, entertainment venues, and children’s and teen’s venues and services (surcharges may apply)

  • MSC cruise rates EXCLUDE

    - Service Charges on board the ship (see Service Charges section on page 114 ) 
    - Items of a personal nature including selected non-alcoholic or alcoholic drinks at main restaurant, beverages at bars, specialty or a-la-carte restaurants, food purchased at pools, lounges or in cabins; alternate dining in selected a-la-carte or speciality restaurants on selected ships, phone calls, internet, postage, laundry, photography and any items not specifically mentioned in the brochure as being included or listed as included on special package flyer offers or pre-paid packages or shore excursions as well as included items for MSC Yacht Club bookings.
    - Medical treatments
    - Sauna, steam rooms, beauty and health treatments for which surcharges apply either paid onboard or as a pre-purchase if not stated as included in the brochure or listed as included on special package flyer offers
    - Special diets, special requests or celebrations including birthday, anniversary or special celebrations onboard, shore excursions including purchases made on shore excursions, onboard shopping or external shopping tours booked via the Concierge and any items not specifically mentioned in the brochure as being included
    - Airport taxes (if not advised in special package offers) & fuel surcharges which may be added if and when applicable
    - Insurance and additional land, services, tours, packages or airfare costs if required and not mentioned in the brochure as included
    
    *Selected cabins are obstructed, please check at time of booking.
    
    NOTE: for all prices and cabins, whilst cabin numbers are provided they are subject to change until final check-in at embarkation. Change of vessel may result in change of cabin at anytime without notice.

  • Children and 3rd passenger fares

    Children under the age of 12 years cruise free when sharing one cabin with 2 paying adults in selected cabin categories on selected departures dates and cruise itineraries, subject to availability at time of booking. In all instances port charges are additional. Port charges ranging from $AU175 per child up to $AU1,200 or $NZ210 per child up to $NZ2,000 will apply. All other passenger from 13 year and up travelling with 2 paying adults pay additional rates on selected cabin categories inclusive of port charges, prices at time of booking. 
    
    Selected cruise dates may allow children under 18 to cruise free only paying port charges.
    
    Grand Mediterranean Cruises one way free transfer is NOT included in children cruise free promotion and is only for first two adults in the booking. Children, 3rd and 4th adults and other additional passengers pay AU/NZ$150 per person or child for one way for transfer.
    In addition children under 12 years cruising in Aurea or Yacht Club experience pricing may not cruise free due to included meals and drinks packages please check prices at time of booking. All airline charges including taxes and fuel charges and any land/hotel/transfer arrangements including Grand Voyage and Grand Mediterranean transfer are additional charges for children and all extra passengers. Details of all these charges and amounts will be provided by your cruise consultant and confirmed at time of booking.

• • Embarkation

    Embarkation commences at the time indicated on your cruise e-ticket. Check-in closes two and half hours before the ship is due to depart, except for USA ports where check in closes three hours before scheduled departure time. As a safety precaution security staff may search guests and their luggage and confiscate any item that The Carrier considers could risk to the safety of passengers or crew members (such as weapons, knives, box cutters, Swiss army knives, swords, alcohol, self-defence sprays, lighter fluids, food, kettles, irons, etc). Dangerous items confiscated will NOT be returned and firearms will not be accepted and disembarkation will be requested.
    Aurea Experience guests will find a dedicated check-in area within the main embarkation area.
    MSC Yacht Club guests will find an exclusive check-in area, will be assisted with their luggage and escorted to the dedicated line for priority embarkation and onboard check-in after clearing security and immigration.
    
    Upon Embarkation: All passengers should proceed as follows (in order specified):
    a) Deliver luggage to the staff and designated area at the port with baggage labels affixed and it will be delivered directly to your cabin. Scanned baggage labels are provided with your e-documentation before you leave Australia/New Zealand. We recommend labelling all bags beforehand with guest surname, first name, ship name, cabin number, cruise date of departure and departure port. As the baggage labels are paper we recommend only applying these the night before, or if arrival to port is straight from airport, please affix the labels after collection of bag at airport before transferring to the port.
    b) At the check-in area, present your e-cruise documents, web check-in receipt and all personal travel documents required including valid passports for all travellers for your cruise. NOTE: Even if you have completed web check-in prior to departure from Australia or New Zealand and received e-documents you MUST present the section headed EMBARKATION FORM for each passengers (adult or child) in printed copy to the check-in staff with your passport.
    c) After document check, passengers proceed through immigration and security checks and embark the ship. Proceed to your cabin where your Cruise Card for all passengers in the cabin can be found. The Cruise Card is a magnetic card used for access to your cabin and for onboard payment of bar bills, excursions, laundry, in-cabin purchases, spa, beauty centre, hairdresser, duty free, shops, photographer and service charges to a central account. If you are a Voyagers Club member then on the back will be your card number and level of membership.
    To activate the Cruise Card and register your form of preferred payment make your way to the Cruise Activation Points/Totems located throughout the ships where you are able to register your Cruise Card against your credit/debit/travel card up to 24 hours after embarkation. A daily onboard credit amount will be held in suspense to cover expenses against your credit card, this will not be released until the night prior to departure of your cruise. NOTE: For Credit/Debit/Travel cards, they may require a PIN number, so please check with your bank prior to departure from Australia and/or New Zealand. Pre-authorisations are not applied to Debit/Travel/Cash Cards.
    A cash deposit of EUR150 per person or EUR250 per family (2adults and 2 children) can be arranged with the Customer Service or Reception desk. Personal cheques are not accepted. Should the onboard expenses exceed the Card amount, a top up will be required for the Cruise Card. e) At the end of the cruise if the deposit is more than the purchases made, the balance will be refunded to the passenger. For Debit/Travel/Cash Cards, the amounts will be refunded in cash in the onboard currency.
    We would like to remind you that as a safety precaution, security staff may search a passenger and/or their luggage and can confiscate any articles that The Carrier considers could risk the safety of the passengers, crew or ship. On-board staff reserves the right to remove any food or beverages present in passenger’s baggage. These will be returned the evening before disembarkation. Passengers are not permitted to bring unpackaged food on board.

  • What documents are required to go on a cruise?

    Each guest is responsible for acquiring and presenting all travel documents necessary for boarding the ship in their respective country of embarkation, documents including a valid passport and any visas required for the cruise itinerary. Please note that each guest is also responsible for securing any necessary visas and immunizations.
    Please be aware that MSC does not assume responsibility for advising guests of required travel documents or travel advisories. Guests who do not have the required documents for vessel security and immigration will be denied boarding without entitlement to a refund.

  • Can I bring food or drink on board?

    No, although food and drink may be bought on board.

  • How many pieces of luggage can I take on board?

    Two pieces of luggage per person is the accepted limit*.
    
    *Note: Please check your cruise ticket for more accurate detail.

  • How is luggage handed over when boarding and leaving the ship?

    Prior to reaching the cruise terminal, guests are advised to label their luggage using the tags received with the cruise ticket, and hand it to MSC staff at the terminal. Luggage will be delivered directly to your cabin shortly after embarkation.
    
    Two days before the end of each cruise, guests receive directly in their cabins the disembarkation procedures and luggage tags. Please leave labelled luggage outside the cabin door the night before disembarking. The luggage will be collected and delivered directly in the terminal building during disembarkation. Please note that the luggage embarkation and disembarkation process can vary between ports.

  • Are there parking facilities at the pier?

    Parking can be purchased through  MSC Cruises in most ports of embarkation. We recommend booking this service by phone please call our call centre or your travel agent for details and rates.

  • Are there wheelchairs available to passengers?

    Wheelchairs are available on all ships in the MSC Cruises fleet, for use during embarking and disembarking or in the event of an emergency.

  • What if my luggage or other personal effects are lost?

    MSC Cruises, its employees and agents accept no responsibility for loss, damage or theft of guests’ luggage or personal effects. MSC Cruises’ responsibility with respect to lost, damaged, or undelivered luggage is explained in the Passenger Contract. In the event of loss or damage to luggage or personal effects, a representative of MSC Cruises should be immediately notified. Otherwise insurance must be taken out with MSC Cruises.

  • Can I bring food or drinks on board after my excursion?

    No, although food or drinks may be purchased on board.

  • Which credit cards are accepted?

    Visa, MasterCard, American Express, JCB, and Diners Club.

• • Services

    MSC can arrange air and/or land travel arrangements in conjunction with your cruise as well as transfers, hotels, onboard drinks, spa and other packages for pre-purchase prior to your departure, or some onboard cruise services can be booked online subject to availability at time of booking.

  • Grand Cruises or Fly Land Cruise Package

    These packages are a combination of two or more cruises and are sold as a single cruise package. Please note on the second or subsequent cruises repeat meals or entertainment may apply and cabin changes may be required.

  • Additional Services

    (including transfers, airfares, pre/post hotels, prepaid cruise onboard packages etc) can be booked in two ways. Through your travel agent or MSC reservation centre or via www.msccruises.com.au and paid with a credit card. Services booked via an agent or MSC reservation centre must be booked prior to final payment. No bookings for additional services that are pre-paid through an agent or MSC reservation centre will be accepted three weeks prior to departure from Australia or New Zealand. Additional services booked after final payment through an agent or MSC reservation centre and prior to three weeks before departure will incur an AU/NZ$55 amendment fee per booked service on www.msccruises.com.au through the MANAGE MY BOOKING or ALREADY BOOKED section can be made up to four (4) days prior to cruise departure however payment must be made at time of booking with credit card. Selected land, air or additional packages or travel services have strict deposit and cancellation fees, which should be checked at time of booking with Reservations. MSC Cruises advises that additional travel services and/or package itineraries and prices are subject to change due to cost variations and contingencies without prior notice
    Transfer prices quoted are valid for major international airport locations only. If you purchase an MSC Cruises transfer in conjunction with your cruise departure, you or your travel agent are responsible for advising MSC Cruises at time of booking and before documents are issued of correct airline flight arrival and/or departure times. The Carrier will not be held responsible for any missed cruise departure or transfer due to incorrect or incomplete flight information. On arrival at main international airports passengers once exiting, and if booked on an MSC operated transfer, should seek an MSC banner sign for transfer assistance.
    
    For fly/cruise packages, the final price will be determined by your final routing and stopovers at time of booking. Prices for packages in this brochure are a guide only and are subject to change at all times, please reconfirm at time of booking. If you decide to depart earlier, the seasonal airfare may change, resulting in a higher or lower fly/cruise price. You may also have the option to add a stopover on your way to or from your cruise which will change, increase the package and adjust prices. Removal of any package items stated will not automatically change the price.
    Airline bookings have special payment conditions that will be confirmed at time of booking. Airport taxes are not included in your cruise fare and are subject to change daily from package prices quoted. The terms and conditions of the airline ticket will determine your length of stay, baggage allowance and all payment and applicable fees. All air, land, package and selected additional travel services must be booked and confirmed prior to final payment. You may also have the option to add a stopover on your way to or from your cruise which will change, increase the package and adjust the price. Removal of any package items stated will not automatically change the final price. MSC Cruises advises that additional travel services and/or package itineraries and prices are subject to change due to cost variations and contingencies without prior notice

  • Luggage Transfer from Venice St Lucia Train Station

    Clients may be able to, on the same day of cruise departure, use a luggage transfer facility provided by a third party from Venice St Lucia Train Station to the Venice Port
    This is not operated by MSC Cruises and no MSC representative is available to assist, only representatives for transfer company are available.
    It is the client’s responsibility to make sure all luggage is correctly and securely labelled and that clients obtain a RECEIPT for all pieces of luggage provided in case of issues at the port.

• • Which credit cards are accepted?

    Visa, MasterCard, American Express, JCB, and Diners Club.
    
    Please be aware your credit card will be pre-authorised with a daily Euro amount. The release of these funds may take up to 31 days after disembarkation by your bank.
    
    NOTE: These funds are not held by MSC Cruises.

  • What are the payment methods on board?

    All on board purchases are made with the personal cruise card, eliminating the need to carry cash or credit cards on board. To activate purchasing with the Cruise Card, Guests must either register their credit or debit card at the check-in or onboard at the Cruise Card Activation Points (only available on certain ships), or by leaving a cash deposit at the Reception - Guest Service immediately after embarkation.

  • Are the prices on board more expensive than those on land?

    No. In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land.
    
    *Depending on the itineraries and subject to applicable legislation.

  • Can cash withdrawals be made on the ship?

    A cash advance service is available if a credit card has been registered at the on board account. This can only be done in the on board currency (euro or US dollars, depending on the itinerary), for a fee, set according to the itinerary.

• • How can I find my way around the ship?

    A map of the ship is available in every cabin.

  • What will the temperature be like on board?

    MSC ensures sure that the temperature inside our ships is pleasantly regulated taking into account the weather conditions. The temperature in your cabin can be easily regulated using the thermostat.

  • What to Wear

    Lightweight, loose clothing, sunscreen and head covering are ideal for daytime. For informal evenings, we recommend casual dresses for women and a lightweight jacket for men. For formal evenings, gala dinners or Captain’s cocktail parties, a cocktail dress for the ladies and lightweight or dark suit or dinner jacket for the men is recommended. There are usually at least 2-3 gala or formal evenings per cruise. Throughout the cruise (day or night) there maybe theme parties, including 60s, floral, white or Italian parties. Dressing in theme is NOT compulsory. Please note there are no shops onboard to purchase, make or hire theme costumes or dinner suits. The dress of the day is published in the Daily Program.
    
    A sweater or shawl is handy for unexpected changes in temperature or air-conditioning from interior to the exterior of the ship. For excursions including visits to sacred or religious sites we advise appropriate clothing or covering (covered knees, heads and/or shoulders, no low-cut tops or short shorts). Cruising in the European cooler months may require a rain or heavier jacket and an umbrella. A laundry service is available onboard for a nominal fee.  There is no self-serve laundry facilities on any of the ships.

  • What medical services are available on board?

    All MSC cruise ships have a well-equipped Medical Centre, supervised by a ship’s doctor and other medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Programme. Emergency services are available round the clock by calling the Medical Emergency number.

  • What if I lose something on the ship?

    Guests who lose items on board should refer to the Reception or Guest Services to see if their belongings have been handed in.

  • What are the service charges?

    The service charge, which is calculated on a daily basis according to the length of the cruise, the destination and the ship, is charged by MSC Cruises at the end of the cruise. This service charge is paid over entirely to the staff who provide the hotel services on board. For this reason, no tips are required or payable.
    
    Bar Service Charge
    A 15% Bar Service Charge is automatically added to all purchases.
    
    Spa Service Charge
    A 15% service charge will be added on all spa services purchased on board and paid at the end of the cruise on your final bill.

  • Are the prices on board more expensive than those on land?

    No. In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land.
    
    *Depending on the itineraries and subject to applicable legislation.

  • Is smoking allowed on board?

    In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays. The Company reserves the right to levy a fee should passengers be found smoking in non designated areas of the vessel. Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation. We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

  • What are the payment methods on board?

    All on board purchases are made with the personal cruise card, eliminating the need to carry cash or credit cards on board. To activate purchasing with the Cruise Card, Guests must either register their credit or debit card at the check-in or onboard at the Cruise Card Activation Points (only available on certain ships), or by leaving a cash deposit at the Reception - Guest Service immediately after embarkation.

  • What medical services are available on board?

    All MSC cruise ships have a well-equipped Medical Centre, supervised by a ship’s doctor and other medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Programme. Emergency services are available round the clock by calling the Medical Emergency number.

  • Can cash withdrawals be made on the ship?

    A cash advance service is available if a credit card has been registered at the on board account. This can only be done in the on board currency (euro or US dollars, depending on the itinerary), for a fee, set according to the itinerary.

  • Are sunbeds available?

    Sunbeds are available at no charge to guests in main pool/deck areas however they cannot be booked or held with personal items for long periods of time without use (no more than 30 minutes). Beach towels are available at the pool areas and must be returned to the pool areas or they will be charged to your onboard account. The exclusive Solarium Sun Deck on the top deck of each ship offers a private enclave of relaxation for adults only and will be at a charge for Bella or Fantastica experience bookings where applicable.

  • Voltage onboard

    Electricity on board all ships is supplied at a voltage of 110V/220V 60 cycles AC in the cabins. International adaptors including European/Asia/Japan and USA plugs are recommended to be taken with you as only a limited supply are available from the Information Office. NOTE: Heat-generating devices including irons & hair irons, electric kettles, bottle warmers, electric blankets etc are not allowed onboard.

  • Health and Medical Requirements

    Passengers warrant that they are fit to travel by sea, air and coach and that their conduct or condition will not impair the safety or convenience of the ship, aircraft, coach and/or the other passengers. Passengers with a condition that may affect fitness to travel including reduced mobility and/or disable requirements must advise their agent and/or MSC Cruises and submit an MSC Special Needs Form and a doctor’s certificate prior to booking. Any specific transport, assistance needs and/or lodging requirements must be communicated at the time the booking is made and is subject to availability and confirmation.
    
    Unless the Carrier agrees otherwise and in writing, passengers are limited to bringing two (2) items of such mobility or medical equipment onboard per cabin with a total value not exceeding EUR2,200. All equipment must be capable of being carried safely and must be declared before the cruise. Pregnant women must, at the time of making the booking, produce a medical certificate from a doctor con-firming their fitness to travel on a cruise ship for the period of the cruise and mention the actual itinerary of countries. MSC Cruises will not accept a booking or carry a women who will be 24 weeks pregnant or more by the departure date of the cruise. Disable guests or guests with reduced mobility must make MSC Cruises and/or their agent aware at time of booking and complete all relevant Special Needs Forms as required prior to making final payment. Any specific transport assistance needs must be communicated at the time the booking to MSC Cruises or the agent and is subject to availability until confirmed. Please refer to Booking Conditions page 116-119 Clause 16.1-16.10 for further information for disabled guests or guests with reduced mobility.

  • Currency Onboard

    For Cruises in the Mediterranean, Northern Europe, Arabian Peninsula, Cuba and West Indies, the onboard currency is EURO. For cruises in the Caribbean, South America and South Africa the onboard currency is USD. For Grand Voyages departing from Europe to Arabian Peninsula, Cuba, South America, South Africa, and West Indies the currency on board is EURO. For Grand Voyages returning from South America, Caribbean and South Africa the currency on board is USD. World Cruise onboard currency will commence in EUROS.

  • Accomodation onboard

    Specific cabins, sizes, decks or bed type, views from the balcony featured in the brochure are to be used as a guide only and cannot be guaranteed. Where cabins are described as twin cabins they may have two lower beds, or a double bed or a lower bed plus sofa bed. Some cabins may also have upper bunks for additional travelling companions. All cabins have en-suite bathrooms with shower or shower over bath. Cabin sizes and layouts are a guide only and may vary. NOTE: A cruise ship is a moving object and even with the latest technology and modern sound proofing there is likely to be some background noise or vibration – especially as the ship, unlike a hotel, operates 24-hours a day. Photos/diagrams, maps, cabin layouts, deck plans and details in the brochure are for illustration and guide purpose only.

  • Extra onboard services

    Selected onboard extra services can be booked online at www.msccruises.com.au up to 4 days prior to your cruise departure and paid for by credit card at time of purchase. Items added to shopping carts only remain live to book for 24hrs then go back in for sale. All ships offer hair and beauty salons, sauna, massage rooms, health, wellness centres & doctors, fitness classes & centres, laundry (not self-service) & dry cleaning services, video games, 4D cinema, F1 simulator, bowling alley and much more at a surcharge price payable onboard if not pore-purchased through the website. A golf simulator is onboard MSC Sinfonia and a golf practice facility is available on MSC Musica. Not all services mentioned are available on all ships please visit www.msccruises.com.au for relevant details or ask at time of booking.
    
    POSTAGE: Mail can be taken to the onboard information officer who will provide postage (surcharges apply) and pass to local representative for mailing. MSC Cruises will not be held responsible if mail does not arrive or goes missing and no refund will be given.

  • Animals

    No animals are allowed onboard, apart from recognised assistance dogs. Bringing assistance dogs onboard is, in always subject to the approval of The Carrier and must be requested at time of booking.

  • Guest safety drills

    A Safety Drill and Briefing are held to ensure you are familiar with safety equipment and evacuation procedures in case of an emergency. The importance cannot be overemphasised. Safety Drills are held upon embarkation from main cruise ports, while Safety Briefings are conducted for all newly embarked passengers joining the cruise in secondary ports. The Safety Drills are conducted in 6 languages (English, French, German, Italian, Portuguese & Spanish) and involve the entire crew and all the passengers. Passengers will be asked to fetch their life jackets from their cabin and go to their assigned Muster/Assembly station. Once there, they receive further safety instructions and information as the aim of the drill is to practice the evacuation procedure. For passengers embarking in secondary cruise ports they attend a Safety Briefing with their life jackets and are asked to assemble at Assembly Stations where the main briefing will take place. Guests are then accompanied to their assigned Muster/Assembly Station. Guests are informed of the schedule for the drills both in the Daily Program and over the ship’s public address system shortly before it is due to commence. In addition our crew conduct general emergency drill each week, including fire simulation, evacuation and abandon ship drill with lifeboats. All our Safety Drills and Briefings are compliant with the strict requirements of the International Convention for the Safety of Life at Sea (SOLAS) developed by the International Maritime Organisation (IMO). MSC Cruises is constantly reviewing our drill procedures for your safety and peace of mind to ensure the greatest possible clarity and safety, while working transparently to the highest standards. It is the responsibility of all guests including children to attend safety drills or briefing at all times when requested.

  • Silence is golden

    On your MSC Cruises, we wish to provide the most relaxing and undisturbed cruise possible, so we limit public announcements to the emergency communications. For other times and activities, please check details in the Daily Program delivered each evening to your cabin. In order not to disturb other guests who may be resting, we kindly ask you to keep the TV/Radio volumes low in the evening and at night.

• • Valuables

    Passengers are strongly advised to use the complimentary Safe Deposit boxes for valuables. Safe Deposit boxes are provided in all cabins on all ships. If passengers are travelling with expensive camera equipment or video equipment, it helps to carry receipts in order to avoid unnecessary delays in clearing customs. Passengers must ensure they are properly insured. The Carrier assumes no responsibility for loss or theft of money or valuables stored in cabins, in luggage or left unattended.

  • Daily Program delivered to your cabin

    Each evening the Daily Program will be delivered to your cabin, placed at the foot of your bed. The Daily Program provides an extensive coverage for the next 24-hours including events, weather, activities, movies, shows, meal timings, port information, shore excursion arrangements, reservation and spa hours, navigation news, disembarkation information for all ports as well as departure time for each port of call. A Daily Specials section provides a guide to special offers, shopping and deals available onboard. It is highly recommended guests consult the Daily Program for all up to date onboard information. INFORMATION DESK – our multilingual team are on duty  to provide assistance and information as requested.

  • Shore Excursions

    Shore excursions offered by MSC Cruises can either be pre-purchased and pre-paid prior to final payment, or booked online at www.msccruises.com.au through Manager Your Booking, once you have your booking number and paid by credit card. Shore excursions are optional and provided by independent third party contractors. Once confirmed and pre-paid, shore excursions are non-changeable and cancellation fees may apply. Any amendments or cancellations during your cruise, by the cruise ship or shore excursion operator will be advised in your cabin and may be refunded.  If shore excursions have been pre-purchased and pre-paid via the website, they will be refunded to the same credit card used to pay the shore excursion. If they have been booked and paid through an agent or MSC Cruises (Australia) office before departure from Australia or New Zealand, copies of the voucher with a letter explaining the reason for the cancellation from the ship must be retained and upon your return lodge all the documents with your agent or send to MSC Cruises (Australia) to obtain the refund. No-show or change of mind is non-refundable. In case of illness, a medical certificate issued by the doctor onboard is required to qualify for compensation. Any refunds will be applied on an individual basis for illness. 
    Shore excursion price includes transport, visits to sites and/or museum, meals and drinks as detailed in the description of each shore excursion. Excursion programming and timings (departure/return) will be confirmed onboard during the cruise. Shore excursions are conducted based on minimum or maximum passenger numbers and language requirements. If by any chance, only the minimum number of passengers is booked for an excursion, groups of passengers of different nationalities and/or language maybe required to travel together in the same coach. Some archaeological sites charge supplements for the usage of videos and cameras. These extras are not included in shore excursion prices, full details will be given onboard.
    Passengers are requested to wear appropriate clothing for visits to religious sites (covered knees, head and/or shoulders, no low cut tops, short shorts). For beach tours, swimming towels and bathing suites are required to be taken.
    Grand Voyage Cruises include shore excursions dependent on the cruise itinerary and price chosen. These are set shore excursions which cannot be altered or replaced with other shore excursions of similar value. None attendance on these included shore excursions is considered a no-show and no refund will be provided.
    Wellness Experience includes shore excursions dependent on cruise itinerary booked and will be on a select itinerary involving fitness activity rather than sightseeing information. None attendance on these included shore excursions is considered a no-show and no refund will be provided.
    MSC Yacht Club passengers (aboard MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia, MSC Meraviglia, MSC Seaside, MSC Seaview & MSC Bellissima) can contact their 24-hour concierge and organize to enjoy personalized shore excursions via chauffeur-driven limousines, hire car or mini bus at a surcharge price subject to reservation and availability at time of booking.
    MSC Cruises is not responsible for any changes to the program resulting from local holidays, days that sites are closed and/or any other local events that completely or partially prevent the original itinerary. Unless otherwise stated shore excursions will be conducted by coach.
    MSC Cruises advises that excursion itineraries and prices are subject to change due to cost variations and contingencies without prior notice by MSC Cruises. Shore Excursions pre-booked and pre-paid via a travel agent or MSC Cruises (Australia) after final payment and travel documents are issued and prior to three weeks before departure will incur a $AU/NZ55 per amendment fee per booked service.

  • Service Charges

    During your cruise you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment of your cruise.
    For your convenience MSC Cruises automatically add a daily Service Charge to your onboard account, based on your chosen itinerary and the number of days for which the services are actually provided. The Service Charge serves to ensure we maintain the highest quality standards of service to our guests. The daily amounts in the table on page 114 are calculated with this in mind and cannot be modified.
    For your ease you can prepay your service charges at time of booking in AUD or NZD dollars prior to final payment. Service Charges added after final payment and/or prior to three weeks before departure will incur a $AU/NZ55 amendment fee. Please view Service Charge table on page 114 for relevant on board or prepaid charges. Should you wish to remove any of the daily Service Charge in the unlikely event that you do not receive satisfactory service, you may do so by contacting the Guest Relations Manager onboard. MSC Cruises does not recommend tipping individual members of staff. A 15% bar service charge is automatically added to all purchases onboard. MSC Cruises advises that Service Charges prices are subject to change due to cost variations and contingencies without prior notice.

  • MSC for UNICEF

    From 2009 MSC Cruises has been supporting an innovative UNICEF program helping children in need around the world. For four years in Brazil, through this program MSC and UNICEF were able to improve children’s education in favelas of Rio de Janeiro and Sao Paulo. Since January 2014 we have committed to helping the world’s most vulnerable, malnourished children, to save children’s lives using Ready-to-use Therapeutic Food like Plumpy Nut. Guests are invited to “Get on board for the children” and make a difference by offering a modest donation of as little as EUR1.00 per person (or US$1.50 per person), which will be added to your bill at the end of the cruise. This small offering, valid on all ships in the MSC Cruises fleet is of course optional. Passengers may freely decide whether to increase, decrease or cancel it, communicating their decision to the Accounting Office before 22.00 of the last day of the cruise. For your convenience, should you give no indication to change the amount, the sum of € EUR1.00 per person (or US$1.50 per person) will be automatically debited to your final account. The Accounting Office is at guests’ disposal for further information. Currently MSC Cruises has raised over 6 Million Euros for UNICEF through the generosity of our cruising passengers. For more information, please read the informational brochure in every cabin or visit www.msc-unicef.org.

  • Dining

    Dining times and speciality restaurant opening hours are published in the Daily Program. All prices include main restaurant dining or the choice to dine at any time in the 20 hour gourmet casual buffet dining. All times printed in this brochure or your e-documentation is subject to cruise schedule, arrival and departure times, geographical locations, weather and shore excursion returns. Exact dining time and restaurant will only be confirmed at time of check-in. All restaurants offer special children menus and the casual buffet dining offers a children’s corner. 
    Full breakfast is served in the main restaurant from 7:00am until 9:30am and buffet breakfast in the casual dining starts approximately 6:00am. Onboard MSC Preziosa and MSC Divina the Galaxy Restaurant will sometimes offer a late brunch from 10:00am dependent on cruise schedule (surcharges apply). Lunch is served from noon until 2:30pm in the main restaurant. A grill and pizza service is available at the 20-hr gourmet casual buffet dining from noon to midnight. Dinner is served in the main restaurant dependent on experience pricing booked.
    Bella Experience dinner bookings can choose a classic dining time between MAIN/LATE seating, at approximately 6.15pm and 9.00pm for dinner subject to cruise schedule. Exact dining time and restaurant will only be confirmed at time of check-in. Fantastic Experience dinner bookings on all ships excluding the new ships, will also choose a Classic MAIN/LATE seating as per above. Fantastica Experience dinner bookings on the new ships (MSC Meraviglia, MSC Seaside, MSC Seaview and MSC Bellissima) can choose Classic or Flexi dining. Under the flexi dining selection, they can allocate through www.msccruises.com.au  via Manage Your Booking, the time of their flexi dining choice. These time allocations can only be made between 30 days up to 48 hours prior to embarkation of your first cruise. Changes to dining times can only be made once onboard with the Maitre d’Hotel before 4pm. Aurea Experience dinner bookings offer myChoice Dining allowing guests to dine whenever they like when the main restaurant is open. Simply turn up at your chosen time or you can make a reservation to ensure you do not have to wait for a table. To make a reservation go the myChoice Reservation desk or call from your in-room phone or use the MSC for ME APP whilst onboard. (download MSC for ME APP before you leave Australia/New Zealand). MSC Yacht Club Dining guest can enjoy round-the-clock room service menu, Top Sail lounge and One Pool area dedicated 20-hour meals and beverages from a menu, while a fully dedicated restaurant with free choice of dining times is available for breakfast, lunch and dinner every day. Finally a traditional English High-Tea is served daily in the Top Sail lounge or in your suite.
    The Carrier will make all reasonable endeavours to accommodate your seating requests but requests are subject to change until embarkation on day of cruise.
    Additional meals - 24-hour cabin/room service is available, surcharges apply and a price list will be found in your cabin as well as a pizza service can be ordered as room service on selected ships, room service delivery charges may apply as well please check when ordering room service. Specialty Dining: Dining at specialty restaurants is at a surcharge. You can pre-purchase your speciality/theme restaurants via the website www.msccruises.com.au and pay by credit card or book when you are onboard. This dining requires a reservation to be made through the phone numbers on the Daily Program or with the Maitre d’Hotel or your Dining Waiter onboard.
    Afternoon Tea and Midnight Snacks are served in the 20-hr gourmet casual dining buffet. 
    We cater for a variety of allergies and other special dietary requirements please advise allergies at time of booking so correct menus can be organised for adults or children as they may not be able to be actioned onboard.
    A 15% bar service charge is automatically added to all purchases onboard. No tips are therefore required for bar and restaurant staff. All food, drink and related services not included in the cruise price shall be paid at the end of the cruise.

  • Special Diets/Special Requests

    Any special dietary requirements/allergies or special requests must be advised in as much detail as possible at the time of your cruise booking and prior to departure from Australia or New Zealand. Descriptions such as “Vegetarian” are not sufficient. A supplementary charge may apply to these dietary or special requests including birthday cakes, anniversary cakes etc. Kosher menus (pre-packaged) and Halal products (beef, lamb and poultry) are available on selected itineraries or ships, however they must be requested at least 2 months prior to cruise departure, please check at time of booking. MSC Cruises works closely with the Italian Celiac Association to provide gluten-free menus in the main restaurant when cruising in the Mediterranean and Northern Europe.  Onboard MSC Opera, MSC Sinfonia and MSC Armonia, guests can find pre-packaged gluten-free products such as snacks, biscuits, croissants, sponge cakes and muffins. Celiac menus and pre-packaged food are dependent on the cruise and itinerary booked please check at time of booking. The Carrier will make all reasonable endeavours to comply with the requests but cannot be held liable in relation to the inability to provide the required dietary or special requirement or the inability to provide a variety of special dietary meals or to meet any other special requests advised onboard.

  • Bars and Entertainment

    The bars as wells as the restaurants onboard offer a journey within a journey and our drinks have been carefully selected by our team. From health to fun, all styles of beverages can be enjoyed in the numerous bars and lounges. A 15% bar service charge is automatically added to all purchases onboard. No tips are therefore required for bar and restaurant staff. All food, drink and related services not included in the cruise price shall be paid at the end of the cruise.

  • Entertainment

    Throughout the cruise a wide range of entertainment can be enjoyed including card games, table tennis, volleyball and shuffleboard^ tournaments, pool games, song festivals, dance competitions, quizzes, fancy dress parades, beauty contests and many more. Spectacular international Broadway style shows will take place in the theatre and professional musicians will entertain in the lounges of the ship. Hiring of musicians for private functions must be pre- arranged and surcharges apply. MSC Meraviglia’s exclusive Carousel Lounge will showcase the shows by Cirque du Soleil for two shows over six nights of cruise. This special show is at a surcharge for either set dinner and then watch the show or just a drink and show option. Prices can be pre-purchased prior to departing from Australia/New Zealand.  ^not available on MSC Magnifica.

  • Languages Onboard

    The Carrier uses six main languages for its communication onboard: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which these languages are spoken or appear is determined exclusively by the number of guests in each language group onboard compared to our total guests. The Daily Program and other printed material used onboard are available in different versions of the six languages above. The order of languages used in menus changes depending on the area of the world in which the ship is cruising.

  • Spa and Fitness

    The MSC Aurea Spa is a lavishly appointed wellness centre offering a vast range of health and beauty treatments, sauna, massage, gymnasium, hair and beauty salons. While gym (access from 14 years and over) is complimentary, price lists for the spa, health and wellness treatments and salon can be found in your cabin, at the Aurea Spa or in the Daily Program. Under 18 years may enter the thermal area (sauna and spa) only if accompanied by an adult. Selected Spa packages can be pre-paid and added into your cruise booking prior to your departure from Australia or New Zealand through your agent or with MSC Cruises. If you add after final payment through your agent or MSC Cruises an amendment fee will incurred.  To book and pay via www.msccruises.com.au, click on Manage your Booking and add in your treatments and pay with credit card.

  • Casino onboard

    Our onboard casino offers games for players of all abilities. Roulette, Blackjack and a range of Poker tables including a Texas HoldEm electronic poker table. In the onboard casinos, guests may charge up to a maximum of Eur2000 per day to their onbaord account. If using a cash deposit then the amount will be limited to what is available on the Cruise Card. Guest registered with a cash deposit should check with Accounts onboard before commencing to play for amount to be used on their Cruise Card.

  • Break of voyage

    If for any reason you are departing the ship prior to the end of the cruise, please contact Reception. You will be asked to complete a “Break of Cruise” form to provide clearance to leave the ship. Surcharges may apply and will be advised at time of confirmation of break of cruise whether pre-advised before departure from Australia and/or New Zealand or arranged onboard the ship.

  • We value your thoughts/comment form

    Your comments are of great value in our unending drive to better meet your requirements and to exceed your expectations. Just before the end of the cruise, in your cabin is a brief questionnaire to complete and leave at the secure box at the Information desk before you disembark.

• • Does MSC Cruises offer assistance to passengers with disabilities or reduced mobility?

    Yes, MSC Cruises and its staff are constantly striving to provide the best service possible for all guests, including those of reduced mobility or disabilities.

  • Can I bring medicines on board?

    Yes. If possible, they should be carried in hand luggage. We also advise our guests to carry the list of medicines they intend to take on board with them, to allow on-board medical staff to provide assistance in the event of a medical emergency.

  • How can I let MSC Cruises know about my special needs?

    MSC Cruises should be informed of all special needs via the Special Needs Form, which is available online and at all accredited travel agencies. In addition to the Form, a medical certificate confirming that the guest is fit to go on a cruise may be requested.

  • What medical service is available on board?

    All MSC Cruises ships offer a well-equipped Medical Centre, supervised by a doctor and/or medical personnel. Charges apply for all medical services onboard. These charges are displayed in the Medical Centre and will be debited automatically to your onboard account via your Cruise Card. The Medical Centre is open at times advertised in the Daily Program. Emergency services are available around the clock by calling the Medical Emergency number. While the range of medications held onboard is comprehensive, they may not satisfy your precise needs and for this reason we suggest passengers check with their doctor prior to cruising and carry a supply of their own pre-scribed medicines and relevant documents in their personal luggage where applicable.

  • Are there special menus for coeliac passengers or for those with food allergies/intolerances?

    Guests with food intolerances and/or allergies must inform MSC Cruises of their needs via the Special Needs Form and, once on board, confirm their requirements at Reception-Guest Service and/or with the Maître d’hôtel. MSC Cruises has obtained a certification from Bureau Veritas to provide gluten-free menus worldwide (food code: 20 ppm) in the main restaurants of MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia, MSC Magnifica, MSC Poesia, MSC Orchestra, MSC Musica.
    Gluten-free menus are also available on MSC Meraviglia. On Lirica class guests can find only pre-packaged gluten-free snacks such as, biscuits, croissants, sponge cakes and muffins. Once MSC Seaside, MSC Seaview and MSC Bellissima are launched, we will complete the certification process with Bureau Veritas that will allow us to offer gluten-free menus on these ships as well, so please check availability of gluten-free menus at time of booking.
    Pre-packed Kosher meals and high-quality Halal products (beef, lamb and poultry) are available if requested at least two months before departure.

  • Do on board staff receive special training in providing assistance to passengers with disabilities or reduced mobility?

    All on board staff receive special in-house training that sensitizes them to the needs of passengers with disabilities or reduced mobility, and which prepares them to provide any necessary assistance.

  • Can I undergo dialysis treatment on board?

    Peritoneal dialysis may be performed at the on board Medical Centre, if the guest brings all necessary medicines and equipment. The equipment and machines used for haemodialysis treatment are carried on a limited number of cruises.

  • Are there excursions accessible to passengers with disabilities or reduced mobility?

    The majority of excursions are fully accessible, however we would recommend that all our guests to read-through the programme of available tours at the Excursion Office on board.

  • What is the deadline for notifying MSC Cruises of my special needs?

    Guests should inform MSC Cruises of special needs at the time of booking, or at the latest two working days before departure. After this deadline, we may be unable to provide the level of assistance required.

  • Can I travel with my guide dog?

    Properly trained and certified guide dogs are allowed on board, provided they are in good health and have all documents required for entering the countries visited during the cruise. The guest will be informed in advance about the kind of accommodation provided for the dog, any facilities provided and the procedure for embarking and disembarking. Guests are personally responsible for the custody, feeding and general care of the animal.

  • Are there signs for passengers with visual disabilities?

    All MSC cruise ships are fitted with Braille signage in public areas, in lifts and at the entrance to cabins. There is also a voice system in lifts on Fantasia and Musica class ships that announces the floor in English.

  • Who will handle my special needs request and how will it be treated?

    All requests are sent directly to MSC Cruises and reviewed internally. Some requests may require closer examination from a practical or medical point of view, which will be carried out by a specialized internal committee. In all cases, passenger details will be handled with absolute discretion, in accordance with our privacy policy.

  • How soon will I receive a reply to my special needs request?

    If requests are received during working day, responses are sent out immediately. In some cases, however, closer examination may be necessary and replies may take several days.

  • Could MSC Cruises refuse my booking or deny me boarding?

    Refusal of a booking or denial of entry would only happen in the interests of ensuring the safety of guests and the crew, which is of paramount importance.

  • Can a passenger with reduced mobility travel alone?

    Yes, provided that they are fully independent.

  • Which areas of the ship are accessible to passengers with disabilities or reduced mobility?

    All decks and public areas of our ships are accessible to guests with reduced mobility.

  • Are there cabins for passengers with disabilities or reduced mobility?

    Yes, all ships in the fleet contain a number of specially fitted cabins with extra floor space and more room for movement. These cabins should be requested at the time of booking.

  • What do you need to know about MSC Cruises’ policy for travel to regions that have been declared affected by the Zika virus?

    The Centres for Disease Control and Protection (CDC) has issued guidance advising against travel in zones affected by the Zika virus for women who are pregnant and their partners as well as for women who are trying to become pregnant.
    
    In connection with this, MSC Cruises offers pregnant guests and the people travelling with her in the same cabin the opportunity to cancel free of charge their cruise to countries affected by Zika or  rebook using cruise credit to another destination of their liking among the worldwide destinations that MSC Cruises offers to be utilized within a 24 month period. Guests should provide a copy of a medical certificate confirming their existing pregnancy.  Free  cancellation and the rebooking will be regulated by the relevant Booking Terms and Conditions.
    
    Guests who wish to find out additional information about the Zika virus should either contact their health care provider physician or visit the CDC Website:
    http://www.cdc.gov/zika/
    http://www.cdc.gov/zika/hc-providers/pregnant-woman.html
    http://www.cdc.gov/media/releases/2016/p0801-zika-travel-guidance.html

  • Can I bring my mobility scooter on board?

    Yes, you can. Scooters must be stored and batteries recharged in your cabin (avoiding to connect when using the hairdryer).  Keep in mind that the scooter minimizes the available space within your cabin.   Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Your personal scooter should be able to fit in a standard cabin with a limited entry doorway (58 cm on MSC Divina and MSC Armonia, 68 cm on MSC Lirica, MSC Sinfonia and MSC Opera, 62 cm on the others). If your scooter is larger than the dimension reported for your chosen ship, you should book an H stateroom or rent a smaller scooter. Segways and other similar vehicles cannot be operated on board. They shall be confiscated and can be taken off the ship to be used while in port.

• • What equipment is available in all cabins?

    All cabins are equipped with a mini bar, TV, Interactive TV (only on Musica and Fantasia class ships), safe hairdryer, air conditioning and telephone.

  • What is the difference between an internal and an external cabin?

    External cabins feature a porthole or a balcony, while internal ones do not.

  • What equipment is available in inside cabins?

    All cabins are equipped with a mini bar, TV, ITV (only on Musica and Fantasia class ships), safe, hairdryer, air conditioning, telephone, shower.

  • What equipment is available in ocean view cabins?

    All ocean view cabins are equipped with a mini bar, TV, ITV (only on Musica and Fantasia class ships), safe, hairdryer, air conditioning, telephone, shower and a porthole.

  • What equipment is available in balcony cabins?

    All balcony cabins are equipped with a mini bar, TV / ITV (only on Musica and Fantasia class ships), safe, hairdryer, telephone, air conditioning, shower or bathtub, balcony.

  • What equipment is available in Aurea cabins?

    All ocean view Aurea cabins are equipped with a mini bar, TV, ITV (only on Musica and Fantasia class ships), safety box, hairdryer, air conditioning, telephone, shower or bathtub and a balcony or panoramic sealed window (on Fantasia class ships).

  • What equipment is available in Family cabins?

    Executive & Family Suites (YC) : Mini Bar, ITV, safe, hairdryer, telephone, air conditioning, bathtub, panoramic sealed window and Console Nintendo Wii (available on MSC Divina, MSC Splendida, MSC Fantasia).
    
    Super Family Cabins (available on Divina and Preziosa) : mini bar, ITV, safe, hairdryer, air conditioning, telephone, shower, balcony, connecting door and Console Nintendo Wii (available on MSC Divina, MSC Splendida, MSC Fantasia).

  • What equipment is available in Yacht Club Suites?

    Complete complimentary mini bars, Interactive widescreen television with radio, safety box, hairdryer, telephone, balcony, Marble bathroom bathtub, Exclusive Egyptian cotton sheets and bathrobes Nintendo Wii consoles (available on MSC Divina, MSC Splendida, MSC Fantasia) and 24 hours butler service. 

  • Can telephone calls be made from my cabin?

    Yes, at no cost if the call is to other cabins or to the ship’s facilities (i.e. shops, Guest Services, SPA). For outside calls, a fee will be charged on your on board account; rates and instructions are available on board.

  • Is there a safe deposit box in the cabins?

    Safe deposit boxes are available in all cabins.

  • Are there cabins for passengers with disabilities or reduced mobility?

    Yes, all ships in the fleet contain a number of specially fitted cabins. These cabins should be requested at the time of booking.

  • Is cabin service available?

    Yes, cabin service is available 24/24h, by calling 99 from the telephone in your cabin (Reception-Guest Service).

  • Is there an on board laundry service?

    Yes, there is an on board laundry service, available for a fee. A price list is provided in the cabin, or by calling 99 from the telephone in your cabin.

  • Can I bring electrical appliances with me?

    The only electrical appliances permitted in cabins are: electric shavers and hairdryers, battery chargers and computers. Heat-generating appliances are not permitted.

  • Can I get in-cabin breakfast?

    Yes, in-cabin breakfast is served every morning (except on disembarkation day) from 7am to 10am. It is included in the Fantastica, Aurea and Yacht Club experiences, while it carries a fee of €/$3.50 for Bella. A doorknob menu is available in the cabin. To order breakfast select the items required and leave the menu hanging on the doorknob outside the cabin the night before.

  • What is a daily programme?

    It is like a daily newspaper, which is delivered to the cabin every evening for the following day. It includes important information about life on board, nautical peculiarities, timings of activities, dining, facilities, phone directory and more. Guests will also receive the Daily Specials, listing the day’s promotions. Copies are also available at the Reception-Guest Service.

  • What facilities are available for families with small children?

    All ships feature a Mini Club for children from 3 to 6 year old; Juniors Club from 7 to 11; Young Club from 12 to 14;  and Teens Club from 15 to 17. Additionally, babies from 6 months to 3 years old can play at the Mini Club with their parents and follow the MSC Babytime programme. Parents can leave babies between 1 and 3 with the youth staff at the Mini Club and enjoy the MSC Babycare playing activities. All children can be signed up to the Clubs at no cost.

  • Why do the cabins have different prices?

    The price of the cabins depends on the different experiences (Bella, Fantastica, Aurea and Yacht Club) which include various services.

  • What will the temperature be like on board?

    MSC ensures that the temperature inside our ships is pleasantly regulated taking into account the weather conditions. The temperature in your cabin can be easily regulated using the thermostat.

  • What are the payment methods on board?

    All on board purchases are made with the personal cruise card, eliminating the need to carry cash or credit cards. Cash deposits can be made or a credit card can be registered to the cruise card at any time during a cruise.

  • Is there a daily programme provided?

    Each evening a detailed programme for the following day will be delivered to your cabin. It contains all the key information about various activities and entertainment options available.

• • What is the MSC Voyagers Club?

    MSC Voyagers Club is the Loyalty Programme for MSC guests. It is MSC Cruises’ way of rewarding its most loyal customers.
    
    Please consult MSC Voyagers Club Terms & Conditions for further information.

  • Why should I enrol in the MSC Voyagers Club?

    The MSC Voyagers Club is free and easy to join. Being a member of MSC Voyagers Club is a great way for cruise lovers to experience life on board and ashore, while earning you fantastic privileges and services. The more you cruise with MSC, the more your privileges grow.
    
    Please consult MSC Voyagers Club Terms & Conditions for further information.

  • How much does it cost to become a MSC Voyagers Club member?

    Joining the MSC Voyagers Club is free of charge. 
    
    Please consult MSC Voyagers Club Terms & Conditions for further information.

  • How do I become an MSC Voyagers Club member?

    Membership applies to all guests of MSC Cruises who have taken at least one cruise with MSC since 2006 and can be issued to guests from 0 years of age. You can apply for MSC Voyagers Club membership in the following ways:  • By completing the online activation form available if you have a booking confirmation; • By applying on board with the help of the Cruise Consultant at the MSC Voyagers Club Information Desk; • After the cruise, by completing the online application form available at www.mscvoyagersclub.com After becoming an MSC Voyagers Club member, you will be issued with a Voyagers Club card and a membership number, which should be provided at the beginning of the next cruise. Please consult MSC Voyagers Club Terms & Conditions for further information.

  • What can I do with my MSC Voyagers Club points?

    MSC Voyagers Club points entitle the Voyagers Club member to receive discounts when booking an MSC cruise, and to enjoy privileges and offers during their MSC cruise. Discover all privileges and discounts matching each level of membership visiting the dedicated webpage.
    
    Please consult MSC Voyagers Club Terms & Conditions for further information.

  • How can I increase my MSC Voyagers Club points?

    MSC Voyagers Club members will earn 100 points for every $/€ 150 of pre-paid services purchased before the cruise on MSC packages and services included in the cruise booked. You will earn 100 points for every $/€ 150 spent on board (excluding casino expenses).    Assigned points for onboard expenses (including pre-boarding purchased shipboard credit) will only be applied to the MSC Voyagers Club Card holder making the final payment. Points are credited to the member’s account after the cruise is completed.     The number of MSC Voyagers Club points earned will determine the level of membership: - Welcome Membership: 1 confirmed booking Classic Membership: 1 to 2,199 points  Silver Membership: 2,200 to 4,299 points  Gold Membership: 4,300 to 9,999 points Black Membership: 10,000 + points   Please consult MSC Voyagers Club Terms & Conditions for further information.

  • Are there any benefits in becoming an MSC Voyagers Club member?

    Yes, being part of the MSC Voyagers Club will give access to a series of privileges according to level of membership. For the full list of benefits, please visit the dedicated webpage.
    
    Please consult MSC Voyagers Club Terms & Conditions for further information.

• • What shops will I find on board?

    All ships have duty free and tax free shops, hair and beauty salons and photographic services. Prices are published on board. All MSC Yacht Club guests can enjoy private shopping opportunities during or after hours, exclusive viewings of selected jewellery in their suite with personalized delivery of purchased items to their suite, all arranged by the Concierge at the MSC Yacht Club desk.
    
    Alcohol purchased at the ships shops will be kept by the ship and you will be issued with a receipt. The night prior to the vessel’s disembarkation, please take your receipt to Reception or Customer Service Counter to obtain your purchase.

  • What are the shop opening hours ?

    Opening hours are listed in the Daily Program programme sheet which is delivered to the cabin each day. Shops are normally open while at sea and during the day.

  • Is there Duty-Free on board?

    Yes, MSC Cruises has a wide range of duty free and tax free shops on its fleet.

  • What credit cards are accepted?

    Visa, MasterCard, American Express, JCB, and Diners Club.

  • What are the payment methods on board?

    All on board purchases are made with a personal cruise card so there is no need to carry cash or credit cards.

  • Are the prices on board more expensive than those on land?

    No. In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land.
    
    *Depending on the itineraries and subject to applicable legislation.

  • Photogallery and shop on board

    An onboard photo service is available throughout your cruise. Professional photographers will capture your cruise highlights both onboard and ashore and record any special moments. Special portraits of you and your family or friends using a variety of high quality studio backgrounds or locations throughout the ship can be organised. Video DVD Service, a team of skilled videographers are on hand to video special events if needed. They can also accompany guests on shore excursions. Retail products like batteries, film, even cameras and videos can be purchased and our team can offer advice and answer questions at the Photo Gallery. The photo gallery allows you to view these photos or videos at your leisure and are available for purchase during the cruise (surcharges apply).

  • Can I purchase photos or DVDs after the cruise?

    Unfortunately, at this time you cannot make any purchases after your cruise. If you wish to buy photos or DVDs, we advise that you do so during your cruise.

• • What happens in the event of rough seas or bad weather?

    In case of bad weather all the entertainment activities take place in the main lounges of the ships.

  • Which kind of activities can I find on board?

    The following activities are regularly scheduled across the fleet:
    professional  dance classes;  fitness  classes ; pool games; arts & crafts; dance nights; team games;  theme parties;  board games; karaoke; talent contests; fun nights; quizzes; sports activities (ask the entertainment staff for more details).

  • Are there any kind of daytime activities during port days?

    Entertainment varies between itineraries. Activities are also scheduled during port days, including but not limited to: professional  dance classes;  fitness  classes; games, and so on.

  • Are there additional costs for the performances?

    It is free for guests to attend the performances held on board MSC cruise ships.

  • Is there a fee for the 4D cinema on board?

    Yes, the fee for the 4D cinema onboard MSC Fantasia and MSC Splendida is €6 per person. Please note that rates may be subject to change.

  • What type of shows can I expect on board?

    A diverse variety of performances is programmed for each evening: international musicals, classic and modern songs, dance, mime acts, magicians and jugglers. The entertainment staff will do their utmost to make every cruise enjoyable. The evening performance is announced in the daily on board programme, which is delivered to the cabin.

  • Is it necessary to make reservations for the theatre?

    MSC Cruises has built large theatres on all ships to ensure every guests has a comfortable, quality seat. Guests can attend one of the two nightly seating plans, which are identical to the restaurant service seating plans. Performances are repeated twice per evening, which means there is room for everyone. On board of the renewed MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica ships, there can be up to three seating’s for the evening shows. On these ships it is possible to book your preferred seating.

• • What can babies and small children eat on board?

    All children on board our ships can enjoy delicious, nutritious dishes and varied, fun main courses. Our huge menu selection is designed according to children's tastes as well as their nutritional needs.

  • What kind of on board entertainment is available for the younger guests?

    There are ad-hoc programmes designed for every age group, as well as sports competitions, contests, quizzes, treasure hunts, and games in the swimming pool. A fully-equipped games room is also available with a vast selection of toys selected according to the needs of each age group. These range from board games, draughts, chess, stencils, art, blackboards, modelling clay, colouring, group games and much more.

  • Are the children's activities provided at an additional cost?

    No, the activities are free.

  • Can children register in the MSC Voyager Club?

    Yes, MSC Voyagers Club membership is open to all ages. However, if you are under 18, subscription can only be completed by a parent or legal guardian. The following information is required: name, last name and date of birth. Email is optional.

  • Are cots and highchairs available on board?

    Yes, a limited number of cots and highchairs are available on board, although please be prepared for increased demand for these during the high season. Please be sure that the travel agency faxes your request for these items at the time of booking.

  • Is it possible to leave children on board while parents disembark for an excursion?

    Yes, provided that the miniclub staff is notified one day prior to the excursion. 

  • Teen Card

    For children aged 12 up to 17 years parents can also purchase a “Teen Card” per child which also acts as an identity card, cabin key and enables younger guests to enjoy some freedom onboard. The “Teen Card” comes in pre-purchased select amounts of EUR30 or EUR50 per card per child. Parents just complete a form provided at check-in, hand it to the Receptionist in the foyer of the cruise ship as you board. The card will be delivered to your cabin onboard. The Teen Card is non-refundable; therefore any credit remaining on the card at the end of the cruise will not be reimbursed. Once funds on the Teen Card have been depleted a new card must be purchased at reception.

  • Entertainment for Kids

    Dedicated entertainment and activities are arranged for children from 3 years of age. Baby Time for children below 3 years is organised at selected hours when the Mini Club is open and parents must accompany babies at all times. Clubs and programmes are divided into specific ages and are printed on special programmes provided at the Club. Parents need to register their children for the Clubs each day onboard. If children staying onboard, in the Mini Club whilst parents are on a shore excursion, parents must present shore excursion voucher and book this the day before the shore excursion.
    
    3 – 6 years: Mini Club opened at all ports of call to provide supervised activities and entertainment for this age group whose parents or guardians have chosen a shore excursion. Children will be escorted to the buffet area by members of the entertainment team if the shore excursion includes lunch for the parent or guardian
    7 – 11 years: Juniors Club
    12 - 14 years: Young Club
    15 – 17years:  Teenagers Club
    
    Children’s activities are not restricted to the clubs and may be conducted outside, in the Teen Disco or around the pools. All entertainment activities are conducted in all on board languages to cater for all needs. No babysitting services are available on board. Parents are asked to prevent children in their care from roaming the ship unaccompanied and to make sure children are under control at all times.

• • Internet onboard

    Wireless Internet “HOTSPOTS”for all ships can be accessed by your laptop or PDA. Connection to ship’s network is available via a wireless connection in all common areas of the ship, or in your cabin for New smart ships, large and medium size ships and selected cabins on small size ships, using the cable available from the Information Desk and following the instructions on the home page of the wireless internet package. To access the hot spot service, just select the amount of credit you require at the relevant EURO charge and it will be charged to your onboard cabin account. The Daily Program offers internet package at great value or you can purchase special internet packages on www.msccruises.com.au at reduced rates prior to cruising. Internet Cafes are provided at a surcharge rate displayed on the café board on MSC Magnifica, MSC Poesia, MSC Orchestra, MSC Musica, MSC Opera, MSC Armonia and MSC Sinfonia. MSC Preziosa, MSC Splendida, MSC Fantasia and MSC Divina offer a Cyber library at a surcharge rate displayed on the board. MSC Meraviglia, MSC Seaside, MSC Seaview have the customer-centric MSC for ME Smart App that you can download PRIOR to boarding so you can access all the needs onboard the ship through your phone, from ordering a drink, to booking a shore excursion. Connection may not be as fast as at home, this is because the data must be transmitted over satellites up to 22,000 miles above the Earth and then bounces the data back to the ship exchange.

  • What is Satellite Internet Access and how does it work?

    When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. Instead, internet connectivity on board is provided by links between the ship and communications satellites in orbit far above the Earth.

  • Why is Satellite Internet Access slower than a normal connection on land?

    Your internet data needs to travel vast distances between the ship’s antennae and the nearest satellite, and it needs an unobstructed line of sight between them.
    A number of things may interfere with this, like storms and large objects that can block the signal, such as steep mountains close to the ship or tall buildings in ports. This interference can result in slow response times or even the system becoming unresponsive.

  • When is the best/worst time to use Satellite Internet Access?

    The peak use periods for internet use on board tend to be first thing in the morning or when large numbers of guests return from shore excursions. During these periods, congestion can make internet access slower, just as it would on land.
    It is therefore best to avoid these periods if possible.

  • Where is Satellite Internet Access available on board?

    Satellite Internet Access is available in all public areas of the ship and in most cabins, including all MSC Yacht Club suites. All you need is one of our Satellite Internet Access packages and a mobile internet device (smartphone, tablet, laptop, etc.).
    You can also access the internet without the need for a mobile device, by using the computers in the Internet Café on board.

  • Which Satellite Internet Access packages are available?

    We offer a choice of three different packages to suit different needs and numbers of devices (smartphones, tablets, laptops, etc.). They are all available either per day or, at a reduced rate, for the whole of your cruise. 
    Social: Access for 1 device to social networks and chat apps — Facebook, Twitter, Instagram, LinkedIn, WhatsApp, Snapchat, WeChat Pinterest, VK, Odnoklassniki, Sinaweibo, Qzone and Line.
    Surfer: Access for up to 2 devices to social networks, chat apps, email and web browsing with standard bandwidth priority. Limit of 170 MB per day or 800 MB per cruise**. Streamer: Full internet access for up to 4 devices, including audio and video streaming, with maximum bandwidth priority. Limit of 340 MB per day 1.5 GB per cruise**
    **limits valid for 7-day cruises. The MB of each “per cruise” package depends on the length of the cruise

  • How much does each Satellite Internet Access package cost?

    Each of our packages is available either per day or, at a reduced rate, for the whole of your cruise. The “per cruise” rate is based on the length of the cruise.  To see prices for a specific cruise, go to the “Enrich your cruise” section of the website or consult the ship's network while on board.

  • Can I change from one package to another?

    Yes, it is possible to change from a "per day" to a "per cruise" package. You can also upgrade to a more comprehensive package either for a single day or for the duration of the cruise. If you purchase a "per cruise" package and subsequently choose to upgrade to a more comprehensive package for a single day, you will revert to your original profile once the 24-hour upgrade period has expired.

  • Can I access the internet on board even if I don’t have a mobile device?

    Yes, you can access the internet without the need for a mobile device, by using the computers in the Internet Café on board.

  • Do you also offer “per minute” Satellite Internet Access packages?

    All our packages for mobile devices offer Satellite Internet Access either for 1 day or for the entire cruise. If you want to access the internet for just a short time you can use the Internet Café, where you pay a fixed amount for the first 10 minutes and a per-minute rate thereafter.

  • Why is Satellite Internet Access more expensive than a normal connection on land?

    Providing internet access on board via the ship’s satellite connectivity involves significant investment in cutting-edge technology. The fees charged to those using the Satellite Internet Access service help cover the considerable costs of providing the service.

  • Is the price for Satellite Internet Access the same on every ship?

    Yes, our package prices are the same for all of our Guests on every ship in our fleet. The price of "per cruise" packages depends on the length of the cruise.

  • Why does my internet connection cut off after [XX] minutes?

    When a user is logged on, updates and apps running in the background can increase traffic even when he/she is not actively using the internet. In order to reduce congestion and speed up internet access for active users, the system will automatically disconnect each user after XX minutes.
    To avoid being disconnected, you can return to this page before the XX minutes have elapsed and RESET the countdown.
    If you are automatically logged out by the system, you can reactivate your connection by simply clicking START.

  • The package details include an allowance of MB per day/per cruise. What is a MB?

    MB stands for 'megabyte', which means 1 million bytes. It is a measure of the amount of information sent or received across an internet connection.

  • What happens if I use up all the MB allowance included in my package?

    Yes, if you have purchased a Surfer Package or Streamer Package and you use up all the available MB, you can purchase an additional MB allowance, which will allow you to continue accessing the internet.

• • Non-arrivals

    Passengers who fail to arrive and embark prior to cruise departure will incur no-show/cancellation charges.
    
    Please refer to our full Terms & Conditions for more information.

• • Travel Documents and Luggage

    Travel documents will be emailed or sent to you or your agent after final payment has been received and usually 3-4 weeks prior to your departure date. Automatic e-documents can be sent to you 40 days prior to cruise departure if all payments are made and a signed Booking Form or online web check in has been completed. Documents will only be released once a fully completed Booking Form/Web check-in and all payments and fees have been received. When online Web Check-in is completed you must PRINT and take the Web Check-In Receipt with your documents to hand over at check-in for a speedier check-in at embarkation.
    
    MSC Cruises paper baggage labels are provided with your e-documents. For more than one cruise you will receive additional paper baggage labels which need to be affixed at the commencement of EACH cruise and when changing cruise ships or cabins. We also recommend personal or airline baggage labels be affixed to your luggage prior to departure from Australia or New Zealand. Your free luggage allowance will be that shown on your airline ticket. Airlines reserve the right to charge a supplement for excess baggage. Passengers are advised to check all luggage allowances directly with the air carrier or on airline tickets prior to check-in from Australia or New Zealand. We advise all passengers to carry glasses, personal items, travel documents, passport, visas and medicines in line with size, capacity and guideline allowances of airlines in your hand luggage. The Carrier accepts no responsibility for any luggage allowances set by airlines or for any issues arising during airport arrival or departure.  For security reasons, passengers and/or their luggage may be searched each time they board the ship. Any articles that the cruise company deems potentially dangerous to the passengers, the crew and/or the vessel, will be held in custody while the passenger is onboard. Ship’s security will scan all hand-carried luggage when you board in all ports. If bottles of alcohol are detected they will request these are handed to the ships personnel at the gangway, who will issue a receipt and store the bottles safely for you. You can retrieve them from security/reception at the end of the cruise. Valuable luggage travels at the guests own risk.
    
    Prams and/or Guest’s own wheelchairs are always allowed in cabins and must be advised at time of booking. All luggage is to be kept in the cabin with free access to all exits on board the ship and not to exceed 90x74x43cm in size and 23kg in weight per bag to a maximum of two bags and/or maximum pf two hand luggage bags for all cruise destinations and lengths of days. No luggage will be stored anywhere other then in your cabin.

  • Passports, Vaccinations and Visas

    All passengers (including children and infants) must be in possession of a current full passport, valid for the entire period of the cruise holiday with the required correct number of blank pages and must be valid for at least 6 months after the return date to Australia or New Zealand. All countries insist on machine-readable passports in particular Russia and the USA. All individual passengers are responsible for obtaining and reviewing all required visas. The Carrier will collect and hold Australian/New Zealand and Non EU passports in exchange for a receipt at time of check-in.

  • Visas

    (details below are a guide please check prior to final payment)
    
    Russia: Passengers must book an MCS Cruises shore excursions in Russia on a MSC cruise to be covered for a ship visa. If passengers do not book a cruise shore excursions in conjunction with their cruise in Russia then the client or their agent must organise a visa with letter of invitation prior to departure from Australia or New Zealand. Cruises stopping in Russia overnight require a shore excursion be booked for each day and night of stay in Russia on the cruise.
    
    South America: Cruises to South America or within South America require a Brazilian visa which MUST BE organized by passengers or their agents before departure from Australia or New Zealand and is not included in the cruise fare.
    
    USA: For travel to the USA, passengers are advised that online visa regulations apply and they should visit https://esta.cbp.dhs.gov/ for full details before departure from Australia or New Zealand
    
    India (Mumbai and Cochin): Passengers must have 6 months residual validity in their passport. A Tourist Visa is required prior to embarkation of cruise and is not included in cruise fare. The visa must be valid 6 months from date of issue and passport must have 2 adjacent blank pages (Left/Right) available for use by the embassy in India.
    
    
    Turkey: Australian or New Zealanders visiting Turkey on a cruise for tourism and not exceeding 72 hours stay will not require a visa in advance. Passengers embarking or disembarking in Turkey will require prior to embarkation for tourism or business to apply for a visa prior to arrival in Turkey, not included in cruise fare.
    
    South Africa: Children under 18 years of age travelling to or from South Africa must show BOTH Australia or New Zealand current passport AND original copy of Birth Certificate or entry will be denied by air or sea. If travelling with one parent then a legal document signed by non-travelling parent and witness by JP and not less than 3 months old must be produced. New Zealand passport holders of all ages must obtain a visa for South Africa before departing New Zealand it is not included in cruise fare, please visit  www.dha.gov.za.
    
    Argentina: From the 01st July 2017 Australia and New Zealand passport holders no longer are required to pay the Argentina Reciprocity Fee to enter Argentina.  Visit www.migraciones.gov.ar/accesibleingles for full details.
    
    Sri Lanka: Passengers embarking, transiting, disembarking in Sri Lanka will require an Electric Travel Authorization (ETA) and at least one additional blank page in their passport. Please visit www.slhcaust.org
    
    Vietnam: Passengers embarking, transiting, disembarking in Vietnam must apply ONLINE for a Vietnam Service and Stamping Visa Fee not included in cruise fare, visit https://visaforvietnam.vn/apply-vietnam-visa.html
    
    China: Passengers embarking, transiting, disembarking in China must apply for a China Tourist visa not included in cruise fare, visit http://au.china-embassy.org/eng
    
    Cuba: Passengers must organise their own visa, called Tarjeta de Tourismo, prior to entry into Cuba. It is valid for 30 days for one entry and one exit only. Current cost EUR25,00 per person, children and infants included. The additional entry and exit visas on your cruise can be purchased onboard at EUR15,00 per person including children and infants. Flights are recommended via Mexico City or Vancouver for ease of entry to Cuba however visa must be obtained prior to departure from Australia or New Zealand.
    
    All details above relate to Australian or New Zealand passport holders only, other passport holders should check at time of booking.

  • Health Cards

    Senegal: For clients travelling to Sengal on a cruise, they require a Yellow Fever certificate. Passengers should consult their doctor or relevant authorised medical office prior to the cruise for all information in regards to required vaccination or health requirements of all areas the cruise is visiting. MSC Cruises will not be responsible for passengers who do not adhere to the requirements or recommendations on the prevention of infectious diseases. For all cruises booked passengers are required to check with their agent or relevant country consulate for full passport, visa and/or vaccination requirements and details pertaining to all ports of call in plenty of time prior to departure from Aus-tralia or New Zealand, MSC Cruises will not be held liable for any passenger who have not fulfilled passport, visa or vaccination requirements before embarkation.

  • Settling Accounts

    All accounts are settled the day before the cruise finishes, you may settle the account with cash, traveller’s cheques or the following acceptable credit cards: Visa, MasterCard, Diners and American Express. Debit cards (including Travelcards/Cashcards) in all forms are accepted onboard. If your onboard account is in credit upon disembarkation, you will be refunded to your credit card or, for Debit card /Travelcard/Cashcard it will be paid in cash in the onboard currency. Accounts cannot be settled by personal cheques. Facilities are available onboard to purchase local currencies or change travellers cheques (commission charges apply) for on shore purchases.

  • Travelling with cash

    Europe: EC Regulation 1889/2005 states that: “any natural person entering or leaving the European Community and carrying cash of a value of EURO10,000 or more shall declare that sum to the competent authorities of the Member state through which they are entering or leaving the Community in accordance with this regulation.” Please check with embassies of countries to which you are travelling for your entire trip for all up to date details and restrictions in regards to travelling with cash. Please note CUBA currently does not have ATM facilities and banks are not open regularly so we recommend taking USD in cash for any incidentals whilst you are visiting Cuba.

  • Australia and New Zealand Travel Advisories

    The Department of Foreign Affairs issues Travel Advisory Notices and helpful information for the benefit of all travellers, we recommend visiting www.smarttraveller.com.au prior to your departure for useful travel assistance and to register your itinerary details in case of emergency.

  • Travel Insurance

    A comprehensive travel insurance policy should be considered for the duration of your holiday at your own expense. Your agent or an MSC Cruise Consultant can discuss your insurance requirements. Such insurance should ensure that you are fully covered against unexpected cancellation charges, medical expenses, loss of luggage, money or personal liability. A waiver form will be required by MSC Cruises should you decide not take out travel insurance.

• • Mediterranean, Northern Europe, West Indies, Arabian Peninsula, Cuba, Grand Voyages/Repositioning & World Cruise

    Mediterranean, Northern Europe, West Indies, Arabian Peninsula, Cuba
    ONBOARD CURRENCY
    Adults (12 & over)     10 Euro per night    
    Child (2 & over)        5 Euro per night    
    Child (Under 2)         No Service Charge applied  
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$15 / NZ$16
    Child (2 & over)        AU$8 / NZ$8
    Child (Under 2)         No Service Charge applied
    
    Grand Voyages/Repositioning to/from Arabian Peninsula, West Indies & Cuba
    ONBOARD CURRENCY
    Adults (12 & over)     10 Euro per night    
    Child (2 & over)        5 Euro per night    
    Child (Under 2)         No Service Charge applied  
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$15 / NZ$16
    Child (2 & over)        AU$8 / NZ$8
    Child (Under 2)         No Service Charge applied

  • South Africa Cruises

    South Africa
    
    ONBOARD CURRENCY
    Adults (12 & over)     8 USD per night    
    Child (2 & over)        4 USD per night    
    Child (Under 2)         No Service Charge applied  
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$11 / NZ$12
    Child (2 & over)        AU$6 / NZ$6
    Child (Under 2)         No Service Charge applied
    
    
    MSC Grand Voyages from South Africa (Northbound)
    
    ONBOARD CURRENCY
    Adults (12 & over)     12.50 USD per night    
    Child (2 & over)        6.25 USD per night    
    Child (Under 2)         No Service Charge applied  
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$17 / NZ$18
    Child (2 & over)        AU$9 / NZ$9
    Child (Under 2)         No Service Charge applied
    
    
    MSC Grand Voyages from South Africa (Southbound)
    
    ONBOARD CURRENCY
    Adults (12 & over)     10 Euro per night    
    Child (2 & over)        5 Euro per night    
    Child (Under 2)         No Service Charge applied  
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$15 / NZ$16
    Child (2 & over)        AU$8 / NZ$8
    Child (Under 2)         No Service Charge applied

  • South America Cruises

    South America
    
    ONBOARD CURRENCY
    Adults (12 & over)     12.50 USD per night    
    Child (2 & over)        6.25 USD per night    
    Child (Under 2)         No Service Charge applied  
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$17 / NZ$18
    Child (2 & over)        AU$9 / NZ$9
    Child (Under 2)         No Service Charge applied
    
    
    MSC Grand Voyages from South America (Northbound)
    
    ONBOARD CURRENCY
    Adults (12 & over)     12.50 USD per night    
    Child (2 & over)        6.25 USD per night    
    Child (Under 2)         No Service Charge applied  
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$17 / NZ$18
    Child (2 & over)        AU$9 / NZ$9
    Child (Under 2)         No Service Charge applied
    
    
    MSC Grand Voyages from South Africa (Southbound)
    
    ONBOARD CURRENCY
    Adults (12 & over)     10 Euro per night    
    Child (2 & over)        5 Euro per night    
    Child (Under 2)         No Service Charge applied  
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$15 / NZ$16
    Child (2 & over)        AU$8 / NZ$8
    Child (Under 2)         No Service Charge applied

  • Caribbean Cruises

    Caribbean
    
    ONBOARD CURRENCY
    Adults (12 & over)     12.50 USD per night    
    Child (2 & over)        6.25 USD per night    
    Child (Under 2)         No Service Charge applied  
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$17 / NZ$18
    Child (2 & over)        AU$9 / NZ$9
    Child (Under 2)         No Service Charge applied
    
    
    MSC Grand Voyages from Caribbean (Northbound)
    
    ONBOARD CURRENCY
    Adults (12 & over)     12.50 USD per night    
    Child (2 & over)        6.25 USD per night    
    Child (Under 2)         No Service Charge applied  
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$17 / NZ$18
    Child (2 & over)        AU$9 / NZ$9
    Child (Under 2)         No Service Charge applied
    
    
    MSC Grand Voyages from Caribbean (Southbound)
    
    ONBOARD CURRENCY
    Adults (12 & over)     10 Euro per night    
    Child (2 & over)        5 Euro per night    
    Child (Under 2)         No Service Charge applied  
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$15 / NZ$16
    Child (2 & over)        AU$8 / NZ$8
    Child (Under 2)         No Service Charge applied

  • FAE

    FAE
    
    ONBOARD CURRENCY
    Adults (12 & over)     12.50 USD per night   
    Child (2 & over)        6.25 USD per night   
    Child (Under 2)         No Service Charge applied 
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$17 / NZ$18
    Child (2 & over)        AU$9 / NZ$9
    Child (Under 2)         No Service Charge applied
    
    
    MSC Grand Voyages from FAE
    
    ONBOARD CURRENCY
    Adults (12 & over)     12.50 USD per night   
    Child (2 & over)        6.25 USD per night   
    Child (Under 2)         No Service Charge applied 
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$17 / NZ$18
    Child (2 & over)        AU$9 / NZ$9
    Child (Under 2)         No Service Charge applied
    
    
    MSC Grand Voyages to FAE
    
    
    ONBOARD CURRENCY
    Adults (12 & over)     10 Euro per night   
    Child (2 & over)        5 Euro per night   
    Child (Under 2)         No Service Charge applied 
    
    PRE-PAID PER PERSON PER NIGHT
    Adults (12 & over)     AU$15 / NZ$16
    Child (2 & over)        AU$8 / NZ$8
    Child (Under 2)         No Service Charge applied