Cruise Embarkation

Your check-in process begins at the check-in time shown on your cruise ticket. A dedicated check-in slot is assigned to you by default by MSC Cruises, but it could be changed during the web check-in, choosing from those available.


Please note, if you arrive before your dedicated check-in slot opens you may be requested to wait outside of the terminal building. In the event you arrive after your dedicated check-in slot closes you may be denied embarkation. Check-in and boarding close 2 hours before the ship’s departure.


The ship’s departure and arrival times shown on your ticket or in the MSC for ME app are estimated and might differ from those indicated, which is why it is essential you adhere to your check-in slot.

Before arriving at the port, please ensure that all personal details shown on the embarkation form in your e-ticket are checked and correct. You will be required to show your embarkation form (on paper or digital version) or your personal QR code before boarding.


Don’t forget/leave your and your companions IDs and Visa (if required) in the hold luggage. Showing ID and Visa (if required) at the check in is mandatory.

 

We recommend to complete the MSC Web check-in  or via the MSC for Me app (if available) to receive your digital boarding pass ( QR code) for a smoother embarkation.

At the terminal

1. Deliver your luggage to the designated staff, who will then have it sent directly to your cabin. All bags must be labelled beforehand with your name and surname, the name of the ship, the cabin number and the date and port of departure.

Luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening and any medications.

2. Proceed to check-in area with all personal travel documents required for the cruise, show staff the embarkation form or your personal QR code either on your cruise ticket or via the MSC for Me app.
Staff will check your personal documents and they will take your security picture, if you have not already done so via the MSC for Me app  or through the
web check-in (if available). Guests of the MSC Yacht Club will find an exclusive Check-In area and will be assisted with their luggage by the butler team at the terminal, who will escort them to the dedicated line for priority Check-In. On request, the butler will also unpack guests’ suitcases.

3. Proceed to the security control. Please note that staff may search you and/or your luggage and confiscate any articles that could represent a safety risk.

 

4. Board the ship where staff will scan your embarkation form or your personal QR code and then proceed to your cabin..

On Board

5. Go to your cabin. You will find your Cruise card hanging on your door - it will serve as your cabin key, can also be used to pay for products and services on board. For MSC Yacht Club Guests, it is also used to access the MSC Yacht Club area. If your cabin is not yet ready, you may leave your belongings in the cabins and begin your on board purchases in the bars and restaurants.

 

6. Activate your Cruise Card for onboard purchases. (See the Onboard Payment section below for further information on how to do this.)

 

7. Take part in the obligatory safety drill.

Fly & Cruise Embarkation

For cruises including flight connections, guests should check-in on the airline website anytime from 23 hours before departure or at the airline Check-In desk at least two hours before the flight. On arrival at the destination airport, Guests will find cruise assistance and transfers to the port (3 hours prior to scheduled departure time unless otherwise specified).

- Departing from Genoa

At Genoa Airport, a comfortable MSC Lounge and MSC Terrace are available for the exclusive use of our Guests, on days when our ships are operating from the port of Genoa. They are situated in the Departures area above the Check-In desks, near the airport restaurant/buffet. The MSC Terrace is open in the spring and summer months, weather permitting. An MSC Ground Hostess is always on hand to assist you and provide information on flights, etc.