Hotel Service Charge

During cruising with MSC, guests meet staff throughout the ship who provide them with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure they enjoy every moment onboard.

The hotel service charge has become integrated into the total cruise price for all new bookings made from the 15 January 2024 from Winter 23/24 departures and onwards.
 
Bookings made prior to 15 January 2024 do not automatically include the Hotel Service Charge and will be payable prior to departure or onboard.

Please find below the new automatic Hotel Service Charge valid for new bookings from 15 January 2024:
- If your booking was made prior to 15 January 2024, the Hotel Service Charge are not included in your total cruise price.

- For bookings made with a travel agent, please confirm with your agent regarding your Hotel Service Charge.

Please find below the new automatic Hotel Service Charge rates valid:
- From October 2nd, 2023, for cruises sailing to Caribbean and North America; guests with existing bookings confirmed before October 2nd, 2023, will not be impacted by this change.

- From October 19th, 2023 for cruises sailing to China, Japan and Republic of Korea from 12th of March 2024 onwards; guests with existing bookings confirmed before October 19th , 2023, will not be impacted by this change.

Hotel Service Charge valid for all new bookings from October 19th October 2023 for cruises sailing to China, Japan and Korea from 12th of March 2024 onwards.

 

MEDITERRANEAN, CANARY ISLANDS, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Canary Islands, Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC Grand Voyage to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 and over)

12 Euro per night

Adults (12 and over)

12 Euro per night

Adults (12 and over)

12 Euro per night

Child (2 and over)

6 Euro per night

Child (2 and over)

6 Euro per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 and over)

US $ 10 per night

Adults (12 and over)

US $ 14.5  per night

Adults (12 and over)

12 Euro per night

Child (2 and over)

US $ 5 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 and over)

US $ 14.5  per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

12 Euro per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES

 

Caribbean, Bermuda, Canada & New England MSC Grand Voyages from Caribbean (Northbound)

 MSC Grand Voyages  to Caribbean (Southbound)

Adults (>12 and over)

US $ 16 per night

Adults (12 and over)

 US $ 14.5  per night

Adults (12 and over)

12 Euro per night

Child (2 and over)

US $ 8  per night

Child (2 and over)

US $ 7.25  per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 and over)

US $ 16  per night

 


Adults (12 and over)

12 Euro per night

Child (2 and over)

US $ 16  per night



Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

Hotel Service Charge valid for all new bookings from October 2nd, 2023, onwards for cruises sailing to Caribbean and North America 

 

MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean,  Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC Grand Voyage to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 and over)

12 Euro per night

Adults (12 and over)

12 Euro per night

Adults (12 and over)

12 Euro per night

Child (2 and over)

6 Euro per night

Child (2 and over)

6 Euro per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 and over)

US $ 10 per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

12 Euro per night

Child (2 and over)

US $ 5 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

12 Euro per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES

 

Caribbean, Bermuda, Canada & New England MSC Grand Voyages from Caribbean (Northbound)

 MSC Grand Voyages to Caribbean (Southbound)

Adults (>12 and over)

US $ 16 per night

Adults (12 and over)

 US $ 14.5 per night

Adults (12 and over)

12 Euro per night

Child (2 and over)

US $ 8  per night

Child (2 and over)

US $ 7.25 =per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 and over)

US $ 14.5 per night

 


Adults (12 and over)

12 Euro per night

Child (2 and over)

US $ 14.5 per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

Hotel Service Charge valid for all new bookings starting from 12th December 2022 for all departures

MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

 MSC Grand Voyage to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 and over)

12 Euro per night

Adults (12 and over)

12 Euro per night

Adults (12 and over)

12 Euro per night

Child (2 and over)

6 Euro per night

Child (2 and over)

6 Euro per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 and over)

US $ 10 per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

12 Euro per night

Child (2 and over)

US $ 5 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

12 Euro per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES

 

Caribbean, Bermuda, Canada & New England MSC Grand Voyages from Caribbean (Northbound)

MSC Grand Voyages to Caribbean (Southbound)

Adults (>12 and over)

US $ 14.5 per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

12 Euro per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 and over)

US $ 14.5 per night

 


Adults (12 and over)

12 Euro per night

Child (2 and over)

US $ 14.5 per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

Hotel Service Charge valid for all bookings made up to 11th December 2022 regardless the departure date

 

MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC Grand Voyage to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 and over)

10 Euro per night

Adults (12 and over)

10 Euro per night

Adults (12 and over)

10 Euro per night

Child (2 and over)

5 Euro per night

Child (2 and over)

5 Euro per night

Child (2 and over)

5 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 and over)

US $ 8 per night

Adults (12 and over)

US $ 12.5 per night

Adults (12 and over)

10 Euro per night

Child (2 and over)

US $ 4 per night

Child (2 and over)

US $ 6.25 per night

Child (2 and over)

5 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 and over)

US $ 12.5 per night

Adults (12 and over)

US $ 12.5 per night

Adults (12 and over)

10 Euro per night

Child (2 and over)

US $ 6.25 per night

Child (2 and over)

US $ 6.25 per night

Child (2 and over)

5 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES

 

Caribbean, Bermuda, Canada & New England MSC Grand Voyages from Caribbean (Northbound)

MSC Grand Voyages to Caribbean (Southbound)

Adults (>12 and over)

US $ 14 per night

Adults (12 and over)

 US $ 12.5 per night

Adults (12 and over)

10 Euro per night

Child (2 and over)

US $ 7 per night

Child (2 and over)

US $ 6.25 per night

Child (2 and over)

5 Euro per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 and over)

US $ 14.5 per night

 


Adults (12 and over)

10 Euro per night

Child (2 and over)

US $ 14.5 per night

Child (2 and over)

5 Euro per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

faq

What is the hotel service charge?

During cruising with MSC, guests meet staff throughout the ship who provide them with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure they enjoy every moment onboard. The hotel service charge is integrated into the total cruise price.

From when has the hotel service charge become integrated into the cruise fare?

The hotel service charge has become integrated into the total cruise price from 15 January 2024 for all NEW reservations booked from Winter 23/24 departures and onwards.

Who has to pay for the hotel service charge?

All guests except for children under 2 years old at the time of the cruise departure date.

When is the hotel service charge payment due?

Starting from 15 January 2024 and for all new bookings, the hotel service charge is payable at the time of booking and no longer on-board and it is integrated into the total cruise price.

Is the hotel service charge detailed in the booking confirmation?

Yes, all details related to pricing are fully detailed on the booking confirmations, including the details of the hotel service charge which is payable at the time of booking, and no longer on-board.

What happens to the hotel service charge when guests change their booking?

The hotel service charge is an integrated part of the total travel fare which may change based on the new choice the guest will take when making the reservation of the new cruise vacation.

How is the hotel service charge shared with the staff?

The hotel service charge is equally distributed among all the crew members.

Some guests have always tipped individual employees. Would that also be allowed?

Our guests benefit from the customer service from a wide range of crew members who have different roles to contribute to their enjoyment and wellbeing onboard. For this reason, MSC discourages tipping individual staff members as we believe in equal opportunities for all.