Luggage

Each guest is limited to checking in:

 

• two suitcases per person* (not exceeding 90x75x43 cm in size and 23 kg in weight per bag)
• two pieces of hand luggage per person* (not exceeding 56x45x25 cm in size and 23 kg in weight per bag).

 

If you are travelling to your departure port by air, please check the luggage size and weight limitations with your airline as this may differ from the MSC Cruises policy.

The maximum amount of luggage in each cabin must not exceed 100 kg and/or 8 pieces total for all passengers in the same cabin.
Any piece of luggage exceeding the allowance will not be accepted at Check-In.
Guests exceeding these limits are invited to contact MSC Cruises directly or via their travel agents at the time of booking for information on how to ship luggage in excess separately via freight or cargo, at an additional charge.

On embarkation day luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening, medications, travel documents and personal identification.

*Please check your cruise ticket for more details.

Travel documents and passport, money, jewellery and other precious items, electronic devices, medicines, nappies, and any other items you may need at short notice. 

 

On embarkation day luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening, medications, travel documents and personal identification
NB: Objects that are considered to be fragile, personal and/or valuable must be carried as hand luggage only since MSC Cruises cannot accept liability for their damage or loss. Make sure to keep your ID/Passport and all check-in documents handy. Valuable luggage and insurance: please note that luggage travels at your own risk. Insurance can be taken out through MSC Cruises, terms and conditions apply. 

Port Security has the duty to search Guests and luggage to confiscate any article internationally known as dangerous for the safety and security of Guests, Crew and ship. Such items will be confiscated and not returned. Alcohol, firearms, sharp objects such as blades and scissors, flammable and explosive material, items with heating elements, open flames (e.g. clothing irons, kettles, hotplates, candles, incense). Please notice that hair dryers, hair Irons and hair straighteners are excluded from the interdiction and accepted on board. Inflatable beds, rafts and similar items may not be inflated or used aboard but can be used in destination ports where allowed. Devices capable of covertly or discreetly recording or transmitting data (e.g. smart glasses) are not allowed in ships public areas.

 

If explosive material, guns  are detected, law enforcement will be immediately alerted. MSC Cruises will be forced to deny access to any guests not complying with these mandated regulations. In the interest of health and safety, beverages and food (including partially eaten or home cooked items) may not be brought on board either. Exception: dry, packaged and commercially produced foods.

 

Cruises will be forced to deny access to any guests not complying with these mandated regulations. In the interest of health and safety, beverages and food (including partially eaten or home cooked items) may not be brought on board either. Exception: dry, packaged and commercially produced foods.

 

DRUGS:

Guests shall not bring onboard the Vessel any illegal drugs or other Controlled substances including but not limited to medical marijuana.
Illegal drugs or controlled substances will be confiscated, MSC Cruises reserves the right, in its sole discretion to report violations of this prohibition to the appropriate authorities. Any attempt to bring Illegal drugs or controlled substances onboard, may lead to denial of boarding or prevented from boarding or re-boarding the ship.

 

DRONES:

Guests are permitted to bring drones, though they must be stored safely in their cabins as their use on board is strictly forbidden: any drones found being used on board will be confiscated and returned at the end of the cruise. Drones can be used off the ship and outside of port areas where allowed (NOT at Ocean Cay Marine Reserve). Important: Guests are fully responsible for understanding and complying with all local authority regulations related to drone usage and for obtaining any necessary permissions for drone operations. Any liability, including environmental damage resulting from drone usage, is the guest’s responsibility. MSC Cruises assumes no liability for drones that may be confiscated by local authorities for violating local laws or for any accidents or injuries resulting from drone flights.

 

You can find more information on our Guest Conduct Policy Here.

Pool towels or hairdryers (you’ll find these in your cabin); sun cream or beauty products (all available from the onboard shops).

 

On embarkation day luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening, medications, travel documents and personal identification.

Prams and wheelchairs are always allowed on board, but must be declared at the time of booking confirmation. Wheelchairs are available on all ships in the MSC Cruises fleet, for use during embarking and disembarking or in the event of an emergency and can be borrowed on board.

Prior to reaching the cruise terminal, guests are advised to label their luggage using the tags received with the cruise ticket, and hand it to MSC staff at the terminal.  

Two days before the end of each cruise, guests receive directly in their cabins the disembarkation procedures and luggage tags. Please leave labelled luggage outside the cabin door the night before disembarking. The luggage will be collected and delivered directly in the terminal building during disembarkation. Please note that the luggage embarkation and disembarkation process can vary between ports.

 

On embarkation day luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening, medications, travel documents and personal identification.

If you are travelling to your departure port by air, please check the size and weight limitations on your luggage at the time of booking. Airlines reserve the right to charge a supplement for excess luggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival.

 

In the unfortunate event of a luggage handling error by the airline, we offer a luggage recovery service. Working with the Lost & Found offices of each airport, we will make every effort to track your luggage and, when possible, have it sent directly to the ship at one of the subsequent ports of call. In order to help you trace any lost luggage in the most efficient way, we ask you to present a copy of the P.I.R. (Property Irregularity Report) prepared at the Lost Property Office of the airport where you reported the luggage missing.

What should I do if my luggage is damaged or lost?

 

ON BOARD

If your luggage is damaged or lost while on board, please inform our staff as soon as possible so we can assist you promptly. Here’s what to do:

• Go to the Guest Services Desk on board to report the issue.
• Our staff will help you complete the mandatory Luggage Form, which is required to process any claim.
• Once the form has been submitted, we’ll do our best to resolve the matter during your cruise. Depending on the circumstances, this may include finding your luggage, replacing damaged luggage, or offering appropriate compensation.

 

AFTER YOUR CRUISE

If your luggage was damaged or lost during disembarkation, please follow these important steps:

• Speak to a member of our staff at the cruise terminal. They will assist you in completing the mandatory luggage form. This document serves as official proof that the damage or loss occurred during your cruise. Without it, we may not be able to process your claim.

• Send a copy of the completed form by email to our Customer Service team at customercare@msccruises.com.au, and don’t forget to include your booking number.

 

Important: If you have travel insurance that covers damaged or lost luggage, we also recommend that you contact your insurance provider directly, as they may offer additional support or reimbursement.

 

Additional tip: if your luggage was lost during a flight booked through MSC Cruises, please contact the airline directly, as they are responsible for handling any luggage-related issues during air travel.


What compensation is available for damaged or lost luggage after the cruise?

MSC Cruises may offer compensation for luggage that was damaged or lost during your cruise, depending on the circumstances and the documentation provided. The maximum compensation available is:

• Up to $100 per item for damaged luggage

•  Up to $600 per item for lost luggage

These amounts apply regardless of the original value of the luggage or its contents.

 

 

What is MSC Cruises’ responsibility for damaged or lost luggage?

While we handle all luggage with care, MSC Cruises, its employees, and agents cannot be held responsible for the loss, damage, or theft of luggage or personal belongings.

Our liability for lost, damaged, or undelivered luggage is limited and fully outlined in our Booking Terms and Conditions, which we encourage you to read carefully.

How can I report a lost item?

ON BOARD

 

If you lose an item during your cruise, please notify us as soon as possible so we can assist you.

What to do:

 

• Visit the Guest Services Desk on board to report the missing item.
•  Our staff will assist you in completing the mandatory Lost Items Form, which is required to initiate a search.
• Once the form is submitted, we’ll do our best to locate your item before the end of your cruise. If it is found, a member of our staff will contact you directly.

 

 

AFTER YOUR CRUISE

If you have already disembarked and realize that you’ve forgotten something on board, please follow the steps below based on your cruise region:

For cruises in the USA:

• Complete the online Lost & Found form available here https://www.msclostandfound.com/
• After submitting the form, you’ll receive a confirmation email with a reference number to track your request.
• If an item matching your description is found, a representative will get in touch with further details.

 

For cruises in other regions:

 

• Please contact our Customer Service team by email at customercare@msccruises.com.au. Your email should include your booking number, a detailed description of the lost item (color, brand, distinctive features, etc.) and the location where you believe it was left.
• After you send your request, you’ll receive a confirmation email. A representative will then follow up to let you know whether your item has been found and provide next steps.
  
  
  

Will MSC Cruises ship my lost item to me?

If your lost item is found, shipping may be arranged at your expense. The available shipping options and costs will depend on your location and the size and weight of the item. Once your item has been located, you will receive all the necessary details to arrange delivery.