Travel and Health Updates

UPDATE ON EXTENSION OF FLEET-WIDE HALTING OF OPERATIONS THROUGH TO 15 AUGUST

MEDITERRANEAN CRUISES – Announcement July 16th, 2020

For our cruises in the Mediterranean cruises we have extended our temporary halt of operations up to August 15 included. Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021. The Future Cruise Credit (FCC) related to these new cancellations will be communicated by August 7. To find out more on our Future Cruise Credit policy, please check out Compensation Packages below.


Please note that at the present time we are in the very final stages of review by the relevant authorities of our new health and safety operating protocol which will be deployed to our ships to support their return to operations, initially in the Mediterranean and as currently planned, from 16 August on-wards. 


As a reminder, our new health and safety operating protocol has been designed on regional and national guidelines set forth among other by the EU Healthy Gateways, the European Union-funded Joint Action, and will also align with those issued by the European Maritime Safety Agency, EMSA. At the present time, we are waiting for final approval from the national authorities from the countries that our ships plan to visit along their East and West Mediterranean itineraries from the second half of August on-wards.


NORTHERN EUROPE CRUISES - Announcement July 6th, 2020

We will extend our temporary halting of operations in Northern Europe through to the end of the current Summer 2020 season, affecting cruises scheduled to depart between 1 August and 18 October, included. 

Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that will be sent by July 22nd and can be used on any sailing departing on or before 31 December 2021.

CANADA & NEW ENGLAND, MSC MERAVIGLIA CRUISES - Announcement June 22nd, 2020

Due to the decision of the Government of Canada to prohibit cruise ships carrying more than 100 people from operating in Canadian waters until October 31, 2020, MSC Cruises made the difficult decision to cancel our three 10-night sailings on MSC Meraviglia from New York to Canada & New England as well as the two repositioning cruises from Northern Europe to New York and from New York to Miami. 

Our compensation policy will apply to these cruises as well. To find out more on our Future Cruise Credit policy, please check out Compensation Packages below.

CARIBBEAN CRUISES - Announcement July 24th, 2020
We announced the voluntary further extension of the halting of our cruise operations out of U.S. ports as well as in the Caribbean through to September 30, 2020, included. This extension aligns with the Centers for Disease Control and Prevention (CDC) announcement related to the extension of a No Sail Order for cruise ships.


Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.  

For additional information, please check out Compensation Packages below. 


ASIA CRUISES – Announcement July 15th, 2020

MSC Cruises has decided to halt the operations of MSC Bellissima in Asia cancelling all the cruises up to the 6th of September. Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021. Guests will receive their Future Cruise Credits (FCC) by August 7.  To find out more on our Compensation Policy, please check out below Compensation Packages below. 

 

To find out how to get your Future Cruise Credit and move your upcoming cruise, please check the “Compensation Packages” below

In addition, if requested, MSC Cruises will guarantee for all existing bookings on cruises sailing from August 16th until 31 December 2020 (not cancelled by MSC) an extension of the flexible Commercial Policy already in place. Guests will be able to reschedule their cruise to a future departure date through to 31 December 2021 of any ship and itinerary of the MSC Cruises fleet at no additional costs. 

We are working tirelessly with all guests and travel agents to address the impact of this necessary decision to all bookings on our ships and we are genuinely sorry for the inconvenience that this will cause you. By announcing this now, we intend to provide travel agents and guests who are booked on affected sailings with as much time as possible to move your booking to a future cruise.

To find out more on the Flexible Cruise Programme, please click Flexible Cruise Programme below.

INFORMATION

Compensation packages FAQ