For all cruises cancelled by MSC we will offer you:
A future cruise credit equal to the value of the amount paid to MSC Cruises for the cancelled cruise, to be redeemed according to the Terms and Conditions detailed in your Future Cruise Credit.
On top of the above credit, once You start your new cruise You will get an on-board credit* of:
€/USD* 100 per cabin for cancelled cruises up to 6 nights;
€/USD* 200 per cabin for cancelled cruises of 7 nights up to 20 nights;
€/USD* 400 per stateroom for Positioning cruises of 21 nights or more.
Guests booked in single cabins will receive 50% of the standard on-board credit mentioned above, based on the length of their cruise.
South-African cruises*: USD 50 per stateroom independently from the cruise length;
The Ship board credit value is calculated on the original cruise length which was cancelled.
If you are entitled to any different compensation related to your cancelled cruise, you will be informed via direct email or through your Travel Agent directly.
If you booked directly with us and have not received the Future Cruise Credit, please call us AU: 1300 028 502 or NZ: 0508 4278 473. If you booked through your travel agent, please contact them and they will be able to assist with the procedure.
*Please refer to the Terms and Conditions of your Future Cruise Credit for all the details.