For all cruises until October 31st and additional ones on specific itineraries that have been cancelled as stated here, we will offer you:
125% Future Cruise Credit
All guests impacted by cancelled sailings, due to the temporary suspension of our cruises fleet-wide, will be offered a Future Cruise Credit for 125% of the original cruise fare paid. For guests who have partially paid, they will receive a Future Cruise Credit for 100% of the money paid, plus an additional 25% credit of the original gross cruise fare (port charges excluded), to be used in conjunction with the 100% Future Cruise Credit. The Future Cruise Credit can be used on any sailings departing on or before December 31, 2022. For guests who do not use the 125% Future Cruise Credit, we will provide a full refund of the original cruise fare paid.
Future Cruise Credits have been issued and sent out to respective travel agents and guests as indicated here . If you booked directly with us and have not received the Future Cruise Credit, please call us AU: 1300 028 502 or NZ: 0508 4278 473. If you booked through your travel agent, please contact them and they will be able to assist with the procedure.