We understand that there continues to be a high level of uncertainty surrounding any holiday plans due to the developing situation around COVID-19. In order to provide our existing and new guests with additional support regarding your travel arrangements we have updated our Stress Free Booking policy which applies to new bookings made by 14th November 2021.
All bookings made up until 14th November 2021 will be eligible for our Stress Free Booking Policy, with the new terms valid for all sailings taking place on or before 30th September, 2022.
Reschedule your cruise free of charge up to 15 days before departure for cruise only
- Your new cruise can be up to the value of your current cruise, however if the new cruise is of higher value you will be required to pay the difference.
- You can move your cruise to any ship and destination.
- In case of cancellation, standard cancellation policy will apply.
- To apply, call our contact center on AU 1300 028 502 | NZ 0508 4278 473.
- For travel agents, please refer to the information shared on MSC BOOK.
*Please note that all new bookings will still need to pay their final balance at 90 days before departure, as per our T&C. All cancellation requests under this policy must be made via email to email@example.com. This policy does not apply to World Cruise bookings.