On board information
On board Spa services
In order to grant the best experience to our guests, all Thermal Area experiences are available by appointment only.
Access to the MSC Aurea Spa is only permitted for guests over the age of 18. Click here to discover the details.
Pregnant guests are not allowed to use any heat treatments within the Thermal Area.
What will the temperature on board be like?
What if I lose something on the ship?
What additional costs should I plan for?
Are the prices on board more expensive than those on land?
*Depending on the itineraries and subject to applicable legislation.
Is smoking allowed on board?
Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays.
The Company reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel. Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation.
We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.
You can find more information on our Guest Conduct Policy Here.
Can cash withdrawals be made on the ship?
What medical services are available on board?
What are the service charges?
Is there wi-fi on board?
Are sun beds available on board?
The Exclusive Solarium on the top deck of each ship offers a private enclave of relaxation. Spa, jacuzzi and bar services are also provided in the Exclusive Solarium area on some ships.
You can find more information on our Guest Conduct Policy Here.
Languages spoken on board
The Hub – Photo & Digit@l
Embark on a journey filled with unforgettable moments waiting to be captured and treasured. To ensure your memories are preserved, be sure to purchase your preferred Photo Package either in advance or on board. Remember, photo purchases are not available after you disembark, so seize the opportunity while you can.
With our All-Inclusive Digital Photo Package, reliving your cruise moments is as easy as a click. It’s important to note that digital photos are only available for download during your cruise. Once you disembark, downloading your photos won't be possible. For any questions or assistance with your photos throughout the cruise, our photo team will be happy to assist you.
Photography
An on-board Photo Service is available throughout your cruise. Professional photographers will capture the highlights of your cruise both on board and ashore, and record anniversaries, weddings, quinceañeras, and other special moments. You can view their work at your leisure at the The Hub – Photo & Digit@l. The Hub Manager will also be happy to discuss any specific requirements you may have.
Discover more about our Photo Packages and take advantage of our discounted prices vs onboard by clicking here.
Portraits
Our photographers can also create portraits of you, your family and friends using a variety of high quality studio backgrounds and key iconic locations throughout the ship, such as the Grand Staircase, The Bridge of Sighs or the Swarovski Staircase. Discover all the unique photo spots on board our fleet. No appointment is required. All portraits will be displayed in The Hub – Photo & Digit@l and / or onboard available website msccruises.photobutler.com .
Retail products
A wide range of products to satisfy all your photographic needs can be purchased in the The Hub – Photo & Digit@l. We have photo frames and albums, as well as Action cameras, memory cards and related accessories, and a selection of digital cameras at duty free prices are available (selection varies per ship). Our photo team is available to offer advice, answer your questions and help you select the right equipment to meet your needs and budget.
Littering
You can find more information on our Guest Conduct Policy Here.
Travelling with cash
Europe: EC Regulation 1889/2005 states that: “Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation”.
Please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities) to find out whether there are any other restrictions to carrying cash on your itinerary.
For further information on travel please consult the Important Travel Advice page
Are animals allowed on board?
Bringing assistance dogs on board is, in any case, subject to approval by the company and must be requested by the Guest when booking.
Vaccinations
Post office services
They will then pass it to our local representatives for posting in the next port of call. So you can really keep in touch with anyone, anywhere in the world.
Flowers
The Information Office on board will be delighted to handle your order with our selected agencies in the appropriate port of call, charging you the local price, so you can make your significant events beautifully special.
Ship phone numbers
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